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Work Background
Manager, Exam Operations
CFA InstituteManager, Exam Operations
Nov. 2024Charlottesville, Virginia, United States
Global Customer Care Training
CFA InstituteGlobal Customer Care Training
Apr. 2023 - Nov. 2024Charlottesville, Virginia, United States
Business Operations Management, Professional Learning
CFA InstituteBusiness Operations Management, Professional Learning
Apr. 2020 - Apr. 2023Charlottesville, Virginia, United States- Process development - Customer service - System administration - Product development - Change management - User testing - Senior leadership advisor
Company Owner
Valhalla Mountain FarmCompany Owner
Apr. 2019Scottsville, Virginia, United StatesWe promote ecotourism and support our sister non-profit, Gentle Moon Conservancy a 501(c)(3). Our mission is to provide lifetime care for animals in-need and inspire environmental stewardship through the power of individual action.
Digital Product Manager
CFA InstituteDigital Product Manager
Apr. 2017 - Jan. 2020Charlottesville, Virginia Area- Product Management - Multi-function collaboration - Requirement gathering - Prioritizing product improvements - User acceptance testing - Consultant management - Product team leadership - Senior leadership advisor
Technology Manager
CFA InstituteTechnology Manager
Jan. 2009 - Jan. 2017Charlottesville, Virginia, United States- Digital core transformation - Team management - CRM adoption - Technology helpdesk - Customer service and training - Volunteer management - Consultant management - Relationship management - System administration
Relationship Manager
CFA InstituteRelationship Manager
Apr. 2002 - Jan. 2009Charlottesville, Virginia, United States- Relationship management - Business development - Volunteer liaison - Technology service management - CRM implementation - Event planning
Marketing Manager
Broadslate NetworksMarketing Manager
Jan. 1999 - Jan. 2001Charlottesville, Virginia, United States
Office Manager
ERA Real EstateOffice Manager
Jan. 1997 - Jan. 1999Charlottesville, Virginia, United States
Franchise Sales Coordinator
Kohr Bros Frozen CustardFranchise Sales Coordinator
Nov. 1995 - Nov. 1997Charlottesville, Virginia, United States
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