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8
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Work Background
Chaintech®UX/UI Designer Specialist Lead
Dec. 2023Allocated to work at PRODESP (government of São Paulo)
I conduct user research and persona creation:
Conducting research to understand user needs, behaviors and preferences.
I collect feedback from users to identify problems and opportunities for improvement.
I analyze survey data and transform insights into actions to improve the user experience.
Development of personas, which are fictional representations of different types of users.
I identify demographic, behavioral and psychological characteristics of users.
Using personas as a reference when making design decisions and prioritizing features.
Assistance in assembling information architecture, with development of site maps and navigation flows to guide the design process.
Creating a logical structure to organize information into a product or service.
Ensure that navigation is clear and intuitive for users.
Prototyping and usability testing to identify interaction problems.
I create low and high fidelity prototypes to evaluate design concepts. (with figma or adobe)
Creation of a design system based on test results and merger of the now standardized service with the São Paulo government and SERVICE NOW.
Effectively communicate design decisions to ensure a unified and consistent vision.
Assessment and Metrics:
Evaluate design effectiveness in terms of business objectives and user satisfaction.
I use metrics and analytics to measure performance and identify areas for improvement.
I propose and implement solutions to optimize the user experience based on the data collected.
ValgroupProduct Owner/RPA tech lead
Mar. 2023 - May. 2024I worked understanding the entire process that was transformed into RPA to be able to make assertive decisions;
I led complex projects, working together with development teams, businesses and stakeholders.
I managed the entire project life cycle (delivery), from planning to delivery, ensuring that they were delivered on time, within budget and with the expected quality;
I acted as a bridge between other teams, the client and the technology team, always providing, in the best possible way, relevant information for decision-making;
Defined, refined and prioritized the squad and product backlog;
Performed sprint planning and monitored the development team regarding backlog priorities; in addition to carrying out code review;
Applied prioritization strategies to work on each functionality according to business value;
Managed agility rituals (planning, review, retro, daily);
Guaranteed transparency of the product backlog for everyone involved;
Practia BrasilCOE LEAD (Hyperautomation and Inovation) - ELETROBRAS
Jan. 2023 - Jan. 2024Led the implementation of the Center of Excellence in Hyper Automation of Business and Digital Processes in large clients;
Developed and implemented business process automation strategies, with the aim of increasing efficiency and reducing errors;
Supported in identifying automation opportunities across the enterprise and working with business leaders to assess potential automation;
Training and development of the COE team providing guidance and technical support;
Project management aimed at the best user experience in business processes, including defining scope, budget, deadline and delivery;
Ensure compliance with company standards and processes and market standards aiming for better UX strategies.
Developed and implemented UX/UI strategies for business processes, with the aim of increasing efficiency and reducing errors;
Acting as a main point of contact for issues related to the automation of business processes in the company;
Strategic support for growth, decentralization of the COE along with its connection with the Digital Transformation strategy;
Assessment of the maturity of the Business Process Excellence Center and lead an action plan for evolution towards Hyperautomation and digital evolution
Implementation of continuous improvement methods and usability assessment of technology tools (CS/CX)
Thermo Fisher ScientificIT Manager (Hyperautomation, UX/UI and Productivity)
Jan. 2022 - Jun. 2023São Paulo, São Paulo, BrasilExperience as a product manager (PM) being responsible for the development stages of a product's technological products, bringing new digital tools. I worked executing the strategy behind the product, determining its functionalities and enabling access to the necessary resources for its production. Spread the importance of user-centered design to other teams and stakeholders.
Advocated usability and accessibility to ensure the best experience for all users.
Educated and trained others on UX basics and best practices.
I created MVPs for new products so that we could later improve the project, coordinated the work carried out by other specialists, such as product designers, architects, marketing professionals, among others.
Manage design, build, and testing of Intelligent Automation solutions, combining RPA, Intelligent OCR, Business Process Management and Low-Code tools and technologies.
I also worked as a UX Design Manager, designing the user experience considering business, technology and people, based on research with the areas, using design thinking to improve and develop services that bring value to the customer, consumer or end user journey. Creation of prototypes with tools such as Figma, Adobe XD and photoshop.
Create and define monitoring operational standards and configurations.
Collaborate with business stakeholders and management onto Intelligent Automation roadmaps and pipelines creation, execution and continuous reporting.
Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of Intelligent Automation solutions and its continuous integration with other applications (UIPath, Power Automate, Celonis, Chatbots, hyperautomation and others).
SyngentaIT Solution Engineer Coordinator
Apr. 2021 - Jun. 2022São Paulo, BrasilI act as coordinator and Squad lead of the solutions engineer and RPA team. Experience as a product manager (PM) being responsible for the development stages of a product's technological products, bringing new digital tools.
In the solution engineer team i work as a UX design,plans the experience that a given interaction should pass on to the user (validation with all users before the construction of new digital tools Adobe XD, FIGMA and Illustrator).
In RPA team I coordinate new projects, evaluate and create flowcharts of RPAS developments, analyze where we can improve business processes, help support RPAS, taking care of the queue and assessing the urgency of RPAS in cases of stoppage, I have access to the control room all LATAM, LAN and LAS, where I can work on operation, error and robot performance dashboards.
SyngentaIT Analyst/LATAM RPA/Solution Engineer Squad Lead
Sep. 2020 - Mar. 2021São Paulo, Brasil
I work as PO and Squad lead of the solutions engineer and RPA team, in the soen team I also do the UX part (validation with all users before the construction of new digital tools).
In the RPA team, I coordinate new projects, evaluate and create flowcharts of RPAS developments, analyze where we can improve business processes, help support RPAS, taking care of the queue and assessing the urgency of RPAS stop cases, I have access to the control room of all LATAM, LAN and LAS, where I can work on dashboards of operation, error and performance of robots.
SyngentaIT Assistant/ Latam RPA Squad Lead
Jan. 2019 - Sep. 2020São Paulo e Região, Brasil- Responsible for Brazil end-to-end IT change processes robotic automation: understanding user´s requirements, filling the proper documentation, designing solution, managing the developing team and monitoring results;
- RPA Functional analyst: support RPA development and bug fixes;
- Service Management: responsible for EARQ team;
- Delivery of 16 automation bots to our business operations in 1 year. This has resulted in around 480 working days saved across some areas, representing more efficient use of our internal resources and resulting in an average 61%.
Grupo AdesteInternship Trainee
Jan. 2018 - Dec. 2019São Paulo e Região, BrasilAnalyze and model business processes with the demanding areas;
Perform the design of the technical and functional specification of new projects;
Ensure the integrity of Protheus ERP information and adherence to the business model, suggesting improvements and alternatives of functional and viable solutions to business areas;
Keep management and internal customers informed of project status, reporting progress and tracking indicators;
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