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Navvis (healthcare)Senior Director II of Client Partner Implementations
Mar. 2024-Leads a multidisciplinary team focused on the successful deployment and improvement of Navvis’ solution. This includes teams specifically focused on solution implementation, new product deployment, project management, and ongoing improvement.
-Partners with Navvis’ Market Presidents and department leaders to coordinate the effective delivery of Navvis’ solution within specific markets focusing on expansion and Partner retention.
-Tracks, measures, and reports progress and success to the Navvis Executive Team including the dynamic management and communication of deployment timelines, critical pathways, risks, and successes
-Leveraging interpersonal skills and Client Success experience, collaborates with Navvis Clinical, Technology, Market Strategy, and other departments to advance the development of Navvis product suite and relevance to key stakeholders including physicians, physician organizations, health systems, and health plans.
-Builds trusted relationships with stakeholders, Navvis and client leaders, and team members to define project scope, build and manage work plans, and effectively communicate progress from initiation to completion.
Navvis (healthcare)Senior Director, Client Partner Success
Dec. 2022
KyruusTeam Lead, Implementations
Oct. 2022 - Dec. 2022Boston, Massachusetts, United States
Epion Health, Inc.Head Of Implementation
May. 2021 - Oct. 2022• Responsible for applying expert knowledge of the implementation and large and small project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Implementation Specialists. • Additional responsibilities include allocating resources based on project demand, proactively leading the identification and design & implementation of process improvements using data.
• Makes tactical day-to-day and long-term strategic decisions and is accountable for all activities performed by the team. • Supports the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects/initiatives.
• Cultivates open communication with customers, and business partners in an effort to identify opportunities to improve processes and Methodologies
GeisingerImprovement Optimization Consultant
May. 2018 - Apr. 2021Danville, Pennsylvania*Facilitate multidisciplinary improvement teams, gathers data, performs research, completes analytics and compiles best practice information
*Provide high level project management for operational and clinical staff to achieve transformational strategic and tactical project results - and takes shared accountability for results with project leaders *Focus efforts on Disease Management on a multisystem platform, to achieve improved patient experience, safety, staff satisfaction, quality, timeliness and efficiency improvement while achieving a favorable value
GeisingerIntermediate Analyst
Aug. 2017 - May. 2018Danville, Pennsylvania *Lead several high-profile initiatives, both internal and external facing, by serving as subject matter expert to the organization and working with associated vendors, operations and clinicians on maximizing potential with applications. *Provide guidance and serve as business owner and liaison between GeisingerConnect and Epic. Support the information technology team by providing strategic planning, problem solving, design, and utilization ideologies for the continuity of care of our patients between Geisinger and community providers. *Serve as a project manager and proficient lean agent for Simplifying Clinic Schedules Initiative in which templates and provider schedules are reshaped to improve patient access. Measure and develop strategies for improving patient access through online scheduling initiatives.
*Report to executive leadership on metrics including change design, patient self-scheduling, and clinician engagement. Aid in the design and building of analytics to work on predictive modeling and ROI for the organization.
GeisingerAssociate Analyst
Dec. 2016 - Aug. 2017Geisinger in Motion, Division of Informatics -Contribute to continuous improvement by understanding Geisinger fiscal year goals and recommending reporting, system and/or process enhancements to provide continuing efficiencies and customer satisfaction and provider initiatives and end users. -Provide input into and prepares project documents as assigned including project plans, project requirements, design documents, flow charts, presentations, test plans, procedures, training materials, stakeholder communications and reports. Ensures accuracy and data integrity in all work.
-Perform data analysis and reporting in support of GHS initiatives, including data gathering (from systems, interviews, surveys and external research), extraction, manipulation, interpretation, analysis and translation into meaningful reports that meet stakeholder needs and measure the impact of initiatives.
-Maintain expertise in the Geisinger Information Technology environment and GHS technologies to perform tasks, including Internet, portal, mobile, telehealth and EHR technologies.
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