DECIEM | THE ABNORMAL BEAUTY COMPANYBrand Analytics & Consumer Insights
Jun. 2019 - Jun. 2022Toronto, Canada AreaConducted and ran brand health audits identifying current state of brands and areas of opportunity to support growth goals. Acted as point of contact for insights and opportunities for Estee Lauder leadership team Created NPD strategy decks serving as a cross functional tool for Product Development, Brand and Supply Chain teams, identifying category whitespace, competitive landscape, placement, demand forecast, communication, and pricing strategies Pivotal involvement introducing Consumer Insight analytic KPIs and deep-dives serving to give visibility on brand health, new and returning customer tracking, basket analytics, consumer sentiment and shopping behaviours Conducted DECIEM's persona project types by conducting and synthesizing human-centered qualitative and quantitative primary research on the North American beauty landscape positively impacting and unifying digital, marketing, voice, design, and creative efforts Initiated and designed a consumer segmentation dashboard with custom methodology that flagged purchase activity and migration through key customer lifecycle stages identifying ways to solidify brand relevance and points of reengagement. Providing calculated DTC forecasts for Black Friday month long promotions and NPDs to Demand Planning teams Conducted all pricing and profit analysis for new product launches to help set prices that complemented the market and our branding strategy, finding balance between Finance, Brand and Lab teams