Sharona Sinay

Guest Experience Leader @Level99

Help Desk SupportCase ManagerCopywritingITHRCustomer ServiceEducationClient Relations SpecialistProduct ManagerProject ManagerTraining&Development SpecialistAssistantData EntryProject Coordinator

Sharona Sinay is looking for a multi dimensional product specialist role. She seasoned professional in the fields of guest relations, product, project management, and training. She is currently serving as the Guest Experience Leader at Level99. Sharona's expertise lies in her ability to fully understand the product and then translate that knowledge into useful materials and resources for her team. With a keen eye for detail, and a knack for documenting and communication, she ensures every guest interaction meets the highest standards of service. Her substantial experience extends beyond customer service. Prior to her role at Level99, Sharona worked, both at a venture capital firm providing professional services to brand new startups, and a Financial startup for which she worked 7 years. During this time, she was honing her skills in customer service and learning new skills after she was promoted into learning and development and product management positions, showing her exceptional ability to adapt and make an impact in different areas of an organization.

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Network Power<100 people

Roles

🖥️60%

Data Entry

✔️40%

IT

📞40%

Call Center

Geos

Work Background

Guest Experience Lead

Level99 EntertainmentGuest Experience Lead

Jan. 2023 - Mar. 2025United States, NatickProduct liaison and communications specialist for the Guest Experience team.

Communications Specialist

SymbolCommunications Specialist

Jan. 2022 - Jan. 2023Tel Aviv, IsraelProfessional content services for founders and portfolio companies

Product Manager

FundboxProduct Manager

Jan. 2020 - Jan. 2022Tel Aviv-Yafo, Tel Aviv, IsraelBack office tools and workflows

Learning And Development Specialist

FundboxLearning And Development Specialist

Jan. 2018 - Jan. 2020Tel Aviv District, IsraelCreated well rounded training curricula that embodied product, business, and tech knowledge.

Customer Support Manager

FundboxCustomer Support Manager

Jan. 2016 - Jan. 2019Tel Aviv - Jaffa, Tel Aviv District, Israel

Customer Service Representative

FundboxCustomer Service Representative

Jan. 2015 - Jan. 2016Tel Aviv Area, Israel

Account Manager

Granite TelecommunicationsAccount Manager

Sep. 2013 - Sep. 2014quincy, massachusetts

Bank Teller

Sovereign BankBank Teller

Feb. 2013 - Aug. 2013Greater Boston AreaProcess various transactions, assist customers with account inquiries, provide excellent customer service, maintain an accurate cash drawer

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