Staples StoresOperations Manager
Mar. 1994 - Sep. 2006Brighton Massachusetts • Managed a team of 50 employees, ensuring proper coverage and addressing unforeseen staffing problems, processing payroll, and overseeing inventory control and front-of-the-store management
• Facilitated the growth and expansion of the Copy and Print Center company-wide by illustrating that direct leadership in the department increased profits by 30%, resulting in a Copy and Print Center Management position • Initiated the creation and design of order envelopes, leveraging graphic design expertise and thorough attention to detail, resulting in a 25% reduction in print job errors • Engaged in collaborative efforts with machine repair technicians, acquiring skills to perform basic repairs independently, resulting in a 40% reduction in service calls and copier downtime, characterizing resourcefulness and inventive solutions