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Network Power<100 people
Roles
✨44%
Business Owner
🗿44%
HR
🧨44%
Consulting
Geos
🇺🇸22%
United States
🇹🇭11%
Thailand
Work Background
DHL ExpressGlobal Account Manager
Jul. 2021Singapore1. Revenue Generation & Account Management: The role involves driving profitability growth in designated global and national accounts by securing new business, managing existing client relationships, and implementing strategies to increase sales and revenue. This includes developing and managing after-sales strategies and regularly reporting on account performance.
2. Strategic Partnerships & Relationship Management: The position requires building and maintaining strong, multi-tiered relationships with both clients and internal DHL teams. This includes leading presentations, understanding client needs, and ensuring long-term partnerships aligned with corporate goals.
3. Process Optimization & Strategy Implementation: The role includes planning and coordinating activities to retain and grow revenue, implementing agreed-upon sales and acquisition strategies, and driving sales improvements through streamlined, harmonized processes. This also entails providing country-level input into account strategies. Key Contributions and Career Highlights: • Won 2 months in a row for NPA Perfect 10: a recognition from customers on outstanding service rendered
• Sales Elite Club: 2022 – Bronze, 2023 – 2024 Gold
• Sales of the Quarter – Q3, 2023, Q2 and Q3 2024
• 2024 YoY account growth at 30.57%
UPS Supply Chain SolutionsMajor Account Manager
Dec. 2020 - Jun. 2021Singapore1. Sales Target Achievement and Market Share Growth: The primary responsibility is to meet or exceed sales targets and expand market share by actively growing the accounts. This includes managing enterprise accounts and serving as the primary contact for resolving issues.
2. Account Management and Revenue Generation: Responsibilities encompass the overall management of accounts, including assignment delegation, contract optimization, and performance review. A key component is identifying and developing new revenue streams through innovative solutions and providing expert consultative advice to clients.
3. Client Relationship Management and Strategic Planning: The role necessitates building and maintaining strong client relationships, formulating and executing business strategies to enhance customer satisfaction and profitability, and actively seeking new business opportunities. The focus is on risk reduction and quality assurance
The Council of Estate PlanningEstate Planning Consultant
Jul. 2019 - Dec. 2020Central Singapore
FedExAccount Manager
Jun. 2018 - Jul. 2019Singapore1. Territory Sales Management and Development: The role involves managing accounts and expanding sales across a diverse range of industries within a specific territory.
2. Customer Relationship Management (CRM) and Reporting: Responsibilities include utilizing CRM tools for customer reporting, updates, pipeline management, and acting as the primary point of contact for all customer needs.
3. Regulatory Compliance and Customer Support: The position requires providing customers with guidance and support on regulatory policies and procedures, while ensuring the company maintains internal compliance with all relevant regulations.
TNTContract Manager
Apr. 2014 - May. 2018Singapore1. Contract Management & Process Optimization: Successfully managed and optimized contracts, implemented improved policies leading to end-to-end business process improvements, and consistently achieved 95%+ monthly service levels. This included managing Inter-Company Charges and Costs, conducting assessments to improve operational efficiency, and guiding new staff in Key Account Management.
2. Revenue Generation & Client Relationship Management: Developed and implemented strategies that increased revenue by securing new business (e.g., NZ & TH lanes, 20-30k increase) and retaining key accounts (USD 2M and USD 360k p.a. for STM Business). This involved proactive client relationship management, achieving cost savings (15-20% for Quintiles, S$100,000/month for other clients), and negotiating favorable contracts (SGD 3.5M warehouse contract).
3. Project Management & Operational Excellence: Successfully managed numerous projects, including a promotional project for Apple Industries and process enhancements for Sony Electronics, resulting in a 50% reduction in damage cases for Indonesia. Led initiatives like setting up a hand-carry service model for Vietnam and breakbulk process for healthcare, demonstrating strong project management and problem-solving skills. Recognized as Contract Manager of the Year for two consecutive years.
TNTOperations Executive
Apr. 2010 - Mar. 2014Singspore1. Operational Excellence and Process Improvement: Successfully implemented process improvements resulting in significant cost savings (S$300,000 annually by optimizing cycle time) and reduced failures through proactive analysis and corrective actions. Provided operational expertise to enhance sales and ensure efficient account onboarding and project management (e.g., Depot Operations project). Maintained compliance with all relevant policies and procedures.
2. Customer-Centric Solutions and Value-Added Service: Consistently provided value-added services to customers, including contributing operational insights to improve sales and meet customer needs. Successfully implemented diverse operational setups across various industries (Hi-Tech, Healthcare, Automotive, Machinery), including a first-ever breakbulk process for the healthcare sector.
3. Proactive Problem-Solving and Project Management: Proactively identified and resolved operational issues, resulting in cost savings (S$100,000/month and S$1,000/week for specific clients). Successfully managed multiple projects, including a promotional project for Apple Industries, leading to a 50% reduction in damage cases for a Sony Electronics account and process enhancements for improved efficiency.
TNTCustomer Service Executive
Jun. 2007 - Apr. 2010Singapore1. Cross-Border Logistics Management and Customer Service: Successfully managed all aspects of outbound collections, coordinating with both local and overseas depots to ensure timely and efficient delivery. Proactively addressed customer inquiries and concerns, resolving issues and providing expert guidance on shipping documentation and customs clearance. Effectively handled escalations and complaints to maintain customer satisfaction.
2. Proactive Communication and Problem-Solving: Maintained consistent communication with consignors and consignees, providing accurate information and addressing concerns promptly. Proactively identified and resolved potential service failures. Provided support to other depots regarding booking status and shipment details.
3. Teamwork and Professional Development: Provided hands-on training to new customer service representatives, fostering teamwork and knowledge sharing. Demonstrated significant professional growth by successfully transitioning to a Major Accounts role based on strong performance and demonstrated skills in customer service and cross-border logistics.
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