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Work Background
KeboolaVP Continental
Feb. 2024London, England, United Kingdom
OnfidoRegional VP SOUTH
Apr. 2022 - Feb. 2024
ZendeskEMEA Central & Emerging Senior Sales Manager
Jul. 2017 - Apr. 2022London, United KingdomSuccessfully managing a multi location Commercial and Enterprise Sales Teams across E-EMEA and Emerging Markets
ZendeskSouth/Central EMEA Sales Manager
Apr. 2016 - Jul. 2017London, United KingdomManaging the Territory inside sales team in Iberia, Italy, DACH, FR, RUS &CEE
Current Headcount 12 Zendesk provides a customer service platform designed to bring organisations and their customers closer together. With more than 60,000 customer accounts, Zendesk is used by organisations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.
QlikTech Inside Sales Team and SDR Team Manager South Europe
Dec. 2011 - Apr. 2016Winnersh, Hub, UKCurrently managing SDR's and Inside Sales for the Iberian and Italy regions
Manage a Team of 14 Staff across DACH,Iberia and France and Italy. Ensuring all lines of communication are open and targets in the GI generation, Pipeline Revenue and Sales Revenue are achieved.
Harte-Hanks, Inc.Senior Program Manager
Apr. 2009 - Dec. 2011 Manage a team of 20-30 multilingual (Spanish, German, English, French, Italian and Nordic) staff for outbound IT Marketing campaigns.
Manage the team / agents, aligned them with managers and the business requirements.
Responsible for identifying and then implementing improvement actions.
Daily and weekly reporting, stats analysis and leasing with the clients to produce high quality and quantity results.
Daily quality checks in 5 Languages.
Project related (e.g. Staff requisition, IT request / Company wide e.g. timesheet system).
Crew Clothing CoDirect Sales and Customer Services Manager
Jan. 2008 - Mar. 2009 Reporting to the Operations Director .
Support and develop staff to effectively perform their job in order to meet personal and Company objectives.
Review daily, weekly, and monthly targets for Direct Sales in conjunction with Sales Director.
Supervised effective running of the Call Centre environment by reviewing weekly logs and statistics.
Recruiting of new starters both temporary and permanent, training and ensuring all agents adhere to company policy’s.
Liaising with other departments within in the business as well as external service providers, to ensure the customer’s needs were met.
Ensuring SLA’ s are met by the department.
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