Sun MicrosystemsSr. Technical Writer, IT Operations: Communications & Workforce Development
Nov. 2000 - Sep. 2009* In April 2009, won Sun IT "Most Valuable Performer" award for communications excellence
*Won 2001 STARS (top achievement) award for creating documentation, tutorial, and examination for Call and Ticket Management protocol [still used in 2009] by Sun's Global Resolution Centers
* Developed key communications for VP / IT Operations and her direct staff, including organization overview.
* Researched and wrote Sun's winning entry for 2009 APEX Award, recognizing its eco-innovation in datacenter design and corporate environmental practices
* Developed extensive employee training and assessment program and websites critical to success of Sun's Change and Access Control program for Sarbanes-Oxley remediation and compliance
* Managed and trained new users of channel-based web portal system; served as key member of Sun IT web standards committee
* Provided website design, content, and ongoing management of over 20 websites for Sun Information Technology and IT Operations
*Primary writer/editor/designer for IT Service Management employee newsletter that delivered news on key developments related to IT processes and standards
*Served as core team member of Sun's IT Transformation initiative, developing change acceptance initiatives related to key IT values, goals, and deliverables. *Managed communications for Sun IT's peer-based rewards and recognition program