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Work Background
IHG Hotels & ResortsDirector of Product - Agent Experience
Oct. 2023
AccuWeatherSenior Product Manager
May. 2022 - Aug. 2023Lead product manager over product execution for the AccuWeather consumer mobile iOS and Android mobile apps. Delivered multiple products that grew mobile subscription gross revenue from $150k monthly to a peak of $1.1m monthly. Identified key areas of opportunity and delivered core experience changes that increased first time install retention by 40% plus long-term user retention by 25%, increasing overall user engagement to 2x the previous averages. Led the mobile team through a shift from Agile (Kanban) methodology to a modified version of Shape Up with no loss to team member count and increased team health, engagement, and trust by a measurable amount while increasing speed to market of products by 4x the previous timeframes. Established standards for using data driven decisions for mobile product and beyond which changed the approach to product prioritization overall in the organization.
Blizzard EntertainmentSenior Product Manager, Mobile Services
Jan. 2021 - Mar. 2022Lead product manager for newly founded B2B Mobile Services team. Produced short and long-term product visions and roadmaps that introduced Mobile as a discipline for a majority PC focused company. Cultivated a "mobile first" thinking within the technology stack. Managed and began the process for sunsetting antiquated mobile technology in favor of best in industry solutions to service customers.
Hilton WorldwideSenior Manager - Digital Product Innovation
Sep. 2016 - Jun. 2020Memphis, TennesseeLed existing and new product teams through the transition to Agile product management Product Owner responsible for the transition of the entire Stay pod experience from Global Web to One Hero Web. Launched key product enhancements that increased the suite of products for guests within the welcome journey:
A third-party fraud detection integration that resulted in $1m+ saved per month in lost revenue for hotels and a 12pt satisfaction increase for users
User enhancement that increased Digital Key usage 12%
New product launched for in app checkout that has 5% departure usage organically with no marketing spend Product lead for up and coming solution for complimentary room upgrades, completed baseline research for full business case and led UX design that supports Northstar user experience
Hilton WorldwideManager - Digital Product Innovation
Nov. 2015 - Sep. 2016Greater Memphis AreaProduct Manager for Digital Check-in. Achieved over 45% YOY growth and 1.5m monthly users Product Manager for Digital Floor Plans: Completed an overhaul of all 4,600 assets to enhance them
for Google/Bing map metadata for an improved user experience Co-Product Manager for Digital Key focusing on product development and satisfaction with users Ownership of all Digital Product enhancements and maintenance for mobile and web releases including several major enhancements to existing products to drive value and usage Digital Product Innovation's Business Product Marketing and Communications lead Business Product team budget manager, over 1.5m in 2015 and
2016
Hilton WorldwideAnalyst - Digital Product Innovation
Nov. 2014 - Nov. 2015Relaunched Digital Check-in in a global expansion, increased volume of users by 30x in the first month and 200% YOY growth Business Product communications lead for new product rollouts
Hilton WorldwideCoordinator - Project Management
May. 2013 - Nov. 2014Greater Memphis AreaAs a contracted project manager I oversaw the creation of over 5,000 digital floor plan assets for all Hilton family branded hotels for use when the Digital Check-in product relaunched the following year.
St. Jude Children's Research HospitalCorporate Alliances Intern - ALSAC
May. 2012 - Apr. 2013Memphis TNWebsite cultivation, data entry, matching gift processing, procedure development.
Have A Standard FoundationOffice Manager
Aug. 2008 - Aug. 2012Cordova, TNEmployee management, program management and development, financial management.
Have A Standard FoundationOffice Assistant
Jan. 2005 - Jul. 2008Cordova, TNEmployee management, assisting program management and development.
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