Director of Product Management@InterContinental Hotels Group (IHG®)
Verified
Experienced Director of Product Management with expertise in hospitality, gaming, and weather industries. I specialize in driving digital transformation, enhancing customer experiences, and delivering scalable, data-driven solutions that yield measurable results. Over the course of my career, I have:
• Led the launch of modern call center technologies to enhance revenue and operational efficiency at IHG Hotels & Resorts.
• Delivered mobile product innovations at AccuWeather, growing subscription revenue from $150k to $1.1M monthly and increasing user retention by over 40%.
• Spearheaded the transition to "mobile-first" strategies at Blizzard Entertainment, introducing mobile as a core discipline in a predominantly PC-focused environment.
• Delivered digital product innovations at Hilton, including Digital Check-in with room selection, Digital Key, and Digital Check-out, which drove record loyalty program enrollments, operational savings for hotel owners and operators, and were industry first technologies that are still unmatched at scale.
Known for my ability to build strong teams, execute strategic initiatives, and align cross-functional goals, I am passionate about developing innovative products and delivering exceptional user experiences.
Let’s connect to explore opportunities to create impactful, user-centric solutions together.More...