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Work Background
DIY Fishing AdventureBusiness Owner
Aug. 2018Danville, KYProviding a FREE fishing trip search engine and planner. You select the state, area and the targeted fish and you receive information on water bodies, access points, water conditions, maps, fishing guides, tackle shops, marinas, accommodations, and eateries. Currently providing information for Kentucky, Virginia, and West Virginia- with Tennessee and North Carolina to be added soon. https://diyfishingadventure.com
Cabela'sFly Fishing Outfitter
Jan. 2016 - Jan. 2023Lexington, Kentucky Area
Xerox Business ServicesXerox Business Services
Jan. 2005 - Apr. 2015STRATEGIC BUSINESS UNIT MANAGER UNIT
CLAIMS & ENROLLMENT (2013 - 2015)
- Established operational objectives and work plans - Continuously delivered optimal results - Implemented strategic policies and applied targeted methodologies
- Evaluated criteria to monitor and validate performance
- Optimized workflows and quality assurance
- Effectively delegated assignments - Ensured adherence to budgets, schedules, work plans, and policies
- Held full P&L responsibility for $4.5M in revenue and $280K in PTP
- Reduced mail room staff attrition from +200% per year to -30%
- Diminished training costs by $10K per year & increased throughputs by 20%
- Recognized as the go-to person for resolving in-depth enterprise objectives
- Increased efficiencies through technology upgrades & process improvements
- Oversaw migration to a virtual computer environment
- Mentored, coached, & trained 4 direct reports - Took over the Claims SBU on day 5 of a 52-day viral outbreak
- Maintained client confidence and staff performance STRATEGIC BUSINESS UNIT MANAGER ENROLLMENTS, COMMERCIAL & GOVERNMENT (2007 - 2013)
- Oversaw annual operating budgets for 3 processing facilities - Oversaw launch of (Medicare) Health Insurance Enrollments - Recipient, President's Club award in 2012 and 2013 - Exceeded revenue and profit budgets by +15%, 2012-2013
- Recognized for exceeding revenue budget by >25% in 1H2011 STRATEGIC BUSINESS UNIT MANAGER
MAIL ROOM (2005 - 2007)
- Oversaw relocation of mail room image and dental x-ray capture operation
- Oversaw 115 employees in a new location 15 miles away
- Orchestrated the move with only 16 hours of operational downtime
- Oversaw implementation of Medical Underwriting processing
- Generated in excess of $800K in its first year
- Drove $500K in programming, $2M in revenue, and $200,000 in PTP - Saved in excess of $8K per month
- Reduced turnaround and costs
- Introduced a new process for the rejected claim processing function
Xerox Business ServicesXerox - Formerly ACS
Apr. 2003 - Jan. 2005STRATEGIC BUSINESS UNIT MANAGER - Legacy and End State Mail Room (2003 - 2005) -On-boarded 225 mailroom full-time, part-time, and temporary employees
- Used Lean Manufacturing/Six Sigma and Process Improvement processes
- Reduced headcount from 225 to 184
- Improved efficiencies
- Reduced labor costs by 15% - Implemented achievement-based compensation
- Implemented stream- lining processes - Oversaw the implementation of the End State Medical Mail Room
- Processed contracts - Relocated 12,000 sq ft Mail room and scanning operation - Moved i180+ employees and equipment in less than 10 hours
- Migrated client from a 3rd party internet-based solution
- Migrated client to a proprietary storage and image retrieval solution
- Cut cost per image by approx. 40%, eliminating multiple vendors STRATEGIC BUSINESS UNIT MANAGER - Defense Finance and Annuity Services (2002 - 2003) - Conducted all due diligence for two client locations - Conducted detailed process & requirement assessments
- Led Project Planning and Management to develop programs
- Workflow and processes to meet defined client’s needs - Developed Standard Operating Procedures and hired & trained all staff
- Performed all User Acceptance Testing (UAT) of computer system - Applied Lean Manufacturing techniques to streamline process - Met 30 days behind schedule & 72 hour Service Level Agreement (SLA).
- Assumed full P&L responsibility and established budget - Oversaw approximately $1.1M in revenue and $150K PTP
Xerox ServicesXerox (formerly First Data Corporation))
Apr. 1994 - Apr. 2003PRODUCTION/FACILITY MANAGER-- Data Capture Facility (1996 - 2002) - Oversaw facility/account that was 7 days in backlog and paying penalties
- Increased throughput and reduce delays in processing
- Applied Six Sigma procedures, significantly reducing errors
- Eliminated backlog in 50 days
- Started performance bonuses (Quality and Turnaround) within 90 days - Proactively introduced "Key from Image,"
- Eliminated the need to risk transporting documents via courier - Improved production efficiency by as much as 50%
- Boosted staff morale & reduced costs
Previous Roles: Assistant to Team Leader Property/Casualty Team, Xerox Business Services Market Research Analyst, Xerox Business Services
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