Requests
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Network Power<100 people
Roles
💸50%
Marketing
🗿50%
HR
🎓50%
Student
Geos
🇵🇭50%
Philippines
Work Background
AboitizPowerFinance System Manager
Jan. 2024Philippines
AboitizPowerCorporate Innovation Manager
May. 2023 - Jan. 2024Philippines
AboitizPowerDigital Transformation and Business Process Manager
May. 2020 - May. 2023Philippines
CognizantProcess Excellence Manager
Sep. 2018 - Apr. 2020Region VII - Central Visayas, Philippines
Tech MahindraBusiness Consultant - Business Transformation Services/six sigma blackbelt/business process manager
Nov. 2016 - Aug. 2018Cebu
UnitedHealth GroupSix Sigma Consultant - Blackbelt
May. 2015 - Jul. 2016Instruct classes in Lean and Six Sigma Greenbelt for selected employees. Consistently recognized with excellent evaluations
Coach and direct Greenbelt in Six Sigma Methodology across multiple businesses within organization. Manage Process Improvement Projects (Lean, Automation, Robotics, Kaizen and Six Sigma)
Responsible in setting up Performance Dashboard or Performance Metrics
Utilize statistical methodology for analysis and strategic planning that resulted to growth, waste reduction, cycle time and productivity improvement.
Completed Six Sigma Projects resulting to financial savings of 3 Mn USD within 5 months of tenure
Project managed Robotics and Automations with an estimated 5 Mn USD financial impact.
Increased in Customer Satisfaction score +11 points through application of Six Sigma methodology.
Wipro BPOCorporate Quality Manager - Blackbelt
Mar. 2013 - Apr. 2015Summary: Deliver 30 Mn INR Savings to Wipro for FY 2013-2014n and 12 Mn INR for FY2013-2015
Deliver 5 Mn USD to Clients (US Retail Company and Canada based Energy and Utility Company)
Conducts training sessions on Lean and Six Sigma Greenbelt
Conducts analytics such as Social Media, Text and Speech, Predictive Analytics, Speech Analytics, Target Validation, Forecasting and Time Series
Assists on Due Diligence or Transition Reviews Metrics and SLAs
Provides update on Innovation projects to client in a regular basis
Conducts Audit on Internal Standardization and ISO 9001: 2002 Award: Mission Quality Star Awardee
IBM Global Process ServicesContinuous Improvement SME - Six Sigma Blackbelt
Oct. 2010 - Mar. 2013- Create and deploy process improvement strategies leveraging methodologies and techniques such as Lean Manufacturing, Six Sigma, Total Quality Management. - Coordinates the development of project Charters and scheduling of the project reviews and events. - Monitor the progress of planned improvement implementation to assure timely action, support from the management, and achievement of expected benefits. Aid help to YB and GB candidates on appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements. - Responsible in bringing continuous improvement culture in the company - Provides reports on overall continuous improvement initiatives including achievements, participation, projected activities, and anticipated needs. - Provides training for Six Sigma YB and GB. - Serves a project manager for Payroll Related Continuous Improvement Projects
NCO Financial Group/RMH TeleservicesBusiness Process Innovation Tier 2 Analyst,
Mar. 2010 - Oct. 2010Quezon City.
RMH TeleservicesBusiness Process Innovation Senior Quality Analyst
Mar. 2010 - Oct. 2010Created and Implemented actions that improved quality and productivity of recruitment phone
screening. Developed tools for coaching, quality monitoring and tracking transactions. Reduced operational cost for Recruitment - Phonescreening team. Performed Employee Performance Analysis that drives process improvement, restore quality,
increase morale and productivity. Created reports for site Service Delivery Manager, Regional Business Analyst Manager, Regional
Training & Quality Manager, and Regional Quality Process Manager to assist in proactively identifying
impacts and determine root cause issues. Reduced overtime cost and identified right staffing requirement for agent level hiring process. Identified manpower complement of Phone Scheduling based on a given ramp per month. Developed efficient process workflow and SOP Document for recruitment processes. Analyzed data and make real time recommendations for process enhancement. Creates Agent Profiling to find a best fit candidate to programs and accounts based on skill check test
taken by applicants during application. Handled Call Simulation Project Pilot Run to check efficiency and effectiveness to get qualified
candidates. Monitored automated tools performance after implementation to prevent reoccurrence of operating
problems and ensure efficiency of operation. Wrote documentation to describe program evaluation, testing, and correction. Provided evaluation
to the tool and recommended some enhancement for feasibility.
IBM Business ServicesLearning Operations Specialist
Sep. 2007 - Mar. 2010Responsible in answering call inquiries such as availability of the IBM courses, educational guidance,
and course prices of IBM offered in Asia Pacific Countries. Handled quality monitoring. Responsible on validating and review on processed request. Prepared
daily scorecards and weekly quality reports. Acted as Logistic Planning Specialist ensuring correct and proper allocation of work or responsible in
work load balancing among specialist. Responsible in verifying the content of the scheduling request of IBM courses and trainings and
performed scheduling request completion. Responsible in preparing IDP Reports, serves a Tier 2 Level for BUZZ HR IDP Queries, prepared
Expertise Assessment Status Report, CV
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