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Work Background
Sisu Play CafeBusiness Owner
Mar. 2024River Falls, Wisconsin, United States
Fleet FarmSales Manager
Jul. 2023 - Jan. 2024Hastings, Minnesota, United StatesFocus on Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, and Store planogram execution and integrity. Teach, train, coach, and mentor the team in order to develop consistent and Best in Class execution and customer service. Oversee the development and execution of individual development plans for each of your direct and indirect reports. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members. Responsible for consistent execution of customer readiness standards and in-stock levels to ensure trip assurance for customers. Ensure that all end caps are set and merchandised correctly and all displays are clean and have the appropriate signage. Positive promotion of customer loyalty program, credit card, and other company initiatives.
TargetVisual Merchandising Manager
Oct. 2022 - May. 2023Hudson, Wisconsin, United StatesInstrumental in assisting customers while helping them navigate finding their personal needs through outstanding listening skills and extensive product knowledge. Responsible for store visual layout, execution of floor sets and merchandising a large scale store to drive sales. Track and monitor sales while making product placement adjustments as necessary. Work on a team to discuss new ideas while completing daily tasks. Leading an in store team through direct coaching and training of staff members. Directly support staff to complete everyday tasks. Work closely with store senior staff in planning successful seasonal and daily transitions. Keep track of inventory on the floor and in back stock. Solely responsible for ordering and executing in store marketing per brand direction.
Agave KitchenBartender
Nov. 2021 - May. 2022Hudson, Wisconsin, United StatesCrafted high-end cocktails from and advised patrons on an extensive drink menu. Maintained a friendly, inviting atmosphere in a fine-dining restaurant as well as a third level sports bar. Consistently provided exceptional customer service in a fast-paced environment. Commended for ability to work as a team or independently during all shifts. Handle large sums of cash and conduct shift-end register counts.
Liquido ActiveRetail Sales Manager/Customer Service Coordinator/Social Media and Event Specialist
Jun. 2016 - Jun. 2017Hollywood, FLManaged store front retail space while scheduling Social Media posts on various platforms such as Facebook and Instagram. Created multiple unique and relevant posts daily across a large following of 100K+. Researched local influencers and target markets on social media platforms. Visually merchandised and rotated stock in store front while styling tables and mannequins. Assisted in the planning and execution of in store events and also Miami Fashion Week. Interacted with customers such as personal styling, customer service, and providing product knowledge. Assisted customers with shipping and completion of orders. Assessed customer needs/concerns and provided appropriate recommendations and solutions to ensure excellent customer experience. Effectively communicated with customers via email and telephone, researching and responding to inquiries as needed. Accurately maintained and updated order tracking systems, appropriately documenting all transactions and pertinent interactions. Provided knowledgeable answers to questions about product, pricing, exchange, sizing, availability and other.
Broz Sports Bar and GrillAssistant Manager
Oct. 2014 - Nov. 2022Greater Minneapolis-St. Paul AreaInstrumental in the marketing and promotion of a new sports bar and grill while closely assisted business owners in re-defining clientele while attracting new customers once the establishment opened in turn maintaining close and long-lasting relationships with new customers. Provided outstanding customer service in a high-volume, intense environment while excelling under pressure. Performed assistant manager duties including the handling of cash at business close, inventory, and resolution of customer service complaints through multiple channels. Communicated closely with customers with an outgoing and warm approach to correctly navigate and meet their expectations. Closely worked with customers with the ability to detect and resolve/warrant their concerns. Organized and completed daily tasks.
Pier 500Bartender/Mixologist
Jun. 2014 - Dec. 2014Greater Minneapolis-St. Paul AreaCrafted a high volume of specialized cocktails from a high-end drink menu. Obtained extensive knowledge of cocktail recipes, including craft beer, and fine wines. Informed guests on a rotating house made classic American menu. Worked as a team as well as independently in an indoor fine dining and outdoor patio lounge setting.
The PhoenixBartender
Sep. 2013 - Jun. 2014Baldwin, Wisconsin, United StatesCrafted high-end cocktails from and advised patrons on an extensive drink menu. Maintained a friendly, inviting atmosphere in a fine-dining restaurant. Consistently provided exceptional customer service in a fast-paced environment. Commended for ability to work as a team or independently during all shifts. Handle large sums of cash and conduct shift-end register counts.
Coach's Sports BarBartender/Waitress
Jul. 2012 - Dec. 2013River Falls, Wisconsin, United StatesProvided drink services in a high-volume college/sports bar setting. Committed extensive shot selections for younger clientele to memory. Exhibited patience and professionalism while working in an extremely high volume environment with demanding customers, many of whom were visiting a tavern for the first time. Train new bartenders and servers. Cash handling and shift-end registry count experience
Dakota Boys and Girls RanchResidential Treatment Advisor
Dec. 2011 - Aug. 2012Fargo, NDDirect supervision of adolescent residents while updating behavioral plans, maintaining a safe environment for residents and taking residents on daily activities. Keep records and sort files of residents. Work as a team to ensure the best treatment for each individual resident, maintain confidentiality, and respond rationally but also quickly in high risk situations.
Forever 21Visual Merchandiser/Mannequin Stylist
Oct. 2010 - May. 2012Fargo, NDHelp customers with personal needs, answer phones and cashier duties. Responsible for store visual layout, execute floor sets, visually merchandise a large scale store. Work on a team to discuss new ideas while completing daily tasks. Act as a team leader and direct support staff to complete everyday tasks.
Various CompaniesBrand Ambassador/Promotional Spokesperson
Sep. 2009 - Nov. 2020MultipleProfessional sales and marketing representative promoting featured products to increase sales and brand awareness for companies including but not limited to Kinky Liqueur, Panther Distillery, Liquid Ice, Bear Naked Granola, and Cartoon Network.Create consumer awareness and knowledge while developing and maintaining new relationships.. Educate customers and retail associates in order to make product recommendations. Help customers make selections by building customer confidence
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