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Work Background
SDI Element LogicTechnical Support Analyst
Jul. 2023Melbourne, Florida, United States⭐ Boosted system reliability for industrial warehouse automation through remote support for complex systems, including AutoStore, Joey, and Crossbelt sorters.
⭐ Optimized troubleshooting efficiency through expert use of MS-SQL RDBMS, enabling quick identification and resolution of system issues and reducing the time to resolve critical errors.
Network RightRemote Technician
Jan. 2022 - Dec. 2022California, United States⭐ Contributed to efficient device management by overseeing the assignment and maintenance of 40+ end-user devices through JAMF and Kandji.
⭐ Strengthened data accuracy by systematically updating and maintaining a comprehensive database of serial numbers, recovery keys, and relevant device details.
⭐ Delivered personalized IT support through 1-on-1 remote desktop sessions, troubleshooting technical issues in real-time and significantly enhancing end-user satisfaction.
⭐ Accelerated onboarding and offboarding processes, ensuring seamless transitions and consistent device setup and security for new and departing users.
CGS (Computer Generated Solutions)Technical Support Specialist
Jun. 2019 - Aug. 2021Tampa, Florida, United States⭐ Facilitated production efficiency by assembling and meticulously soldering computer components onto PCB boards, contributing to high standards of quality control.
⭐ Improved the quality of PCB assemblies by applying conformal coating (“humiseal”) according to rigorous specifications, enhancing durability and performance.
⭐ Lowered defect rates by systematically recording and analyzing nonconformance issues, leading to more effective troubleshooting and quality control measures.
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