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Work Background
IndeedAccount Executive
Jul. 2024Austin, Texas, United States
Dell TechnologiesInside Sales Account Manager
Feb. 2022 - Jul. 2024Austin, Texas, United StatesIdentify, evaluate, and recommend alternative business real time solutions.
Upselling + addition of new lines of business with existing/new customers.
Knowledge of full range of products, services and align to customer needs.
High-level customer interaction, responsible for cultivating relationships. FY23 SALES READY NOMINATION MODERN WORKFORCE SPEAKER 9/20/22
Whatever it Takes recognition 9/23/22
Q3 ISR of the Quarter 180% 11/11/22
Team Player Recognition 11/11/22
Whatever it Takes Award Q2/2022.
New Logo Champion 22/23. Member of Employee Resource Group - Latino Connection, Interfaith, Planet & Women in Action
MetroPCSRegional Sales Training Manager
Mar. 2018 - Mar. 2020Dallas/Fort Worth AreaManage a team of a team of 4 regional trainers focusing on employee development and education for sales channels, adult learning principles and wireless performance metrics. ● Develop solutions-based training strategies including: Informal learning experiences, In-the-moment coaching and effective collaboration with leadership.
● Regional team lead for corporate re-branding campaign targeting over 5800 employees in 15 days. (Total employees trained 16,000)
● Recognized as one of Top 8 Spanish Team Partners Nationwide in 2018.
● Translate all on-boarding material, promotional content and training modules to Spanish and ensure effective delivery nationwide.
● Named highest performing regional trainer - successfully reaching over 15,500 employees across several business units.
MetroPCSSenior Regional Sales Trainer
Nov. 2015 - Mar. 2018Dallas/Fort Worth AreaOwned key corporate education initiatives to further enhance employee opportunities for career growth and corporate branding. ● Conducted trainings and webinars for corporate brand ambassadors and all cross-functional partners to the business.
● 2017 Spotlight Award recipient recognizing top training numbers for the year.
● Worked directly with leadership on strategy and content creation for a variety of education modules.
● 2016 Winner’s Circle Recognition. ● 2016 Trainer of the Year award.
MetroPCSSr. Coordinator, Market Operations
May. 2014 - Nov. 2015San Antonio, Texas AreaProvided on-boarding, problem solving and educational support for regional account managers and customer service representatives. ● Trained new employees on internal corporate systems.
● Managed weekly and monthly sales metrics reports.
● Promoted from local coordinator to regional coordinator in 10 months.
Premier PCS of TexasGeneral Manager
Nov. 2013 - May. 2014El Paso, Texas AreaManaged 13 Premier PCS regional retail stores ● Assisted with development of new hire training and recruiting system. Increasing sales in an average of 16% to 20%.
● Liaison to MetroPCS corporate teams for delivery of education modules to local teams. Increasing customer experience results by 35%
● Recruited to corporate operations team in first year based on performance, work ethic, dedication and successful team projects.
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