Michelle Buhia

Collection officer @Private company

Hong KongCustomer ServiceData EntryAssistantAdministrative AssistantData Entry SpecialistTyping SpecialistData Entry AssociateDocument Processor

True Credit Company has experienced a significant increase in loan defaults over the past quarter. Our current collection strategies have not been effective in mitigating this issue. To address this, we recommend implementing a more proactive approach, including early intervention, more flexible payment plans, and enhanced communication with customers. Additionally, investing in advanced data analytics can help identify potential defaulters early, enabling us to take preventive measures. We also propose conducting regular training for our collection team to equip them with the necessary skills to handle difficult situations and improve customer relationships.

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