LaserShipLaserShip - Agile IT PMO Operations Director / Portfolio/Program Manager / CISO
Feb. 2016 - Aug. 2018Tysons, VA• Built the Agile PMO from the ground up, leading teams and working directly with the CIO, aligning NextGen strategies and technology rollouts, including automating process workflows and alternative technologies to enable strategic delivery • Developed and implemented SOPs for Cybersecurity, Change Management, and Agile methodology adoption, leading to an increase in operational efficiencies • Collaborated with the CIO to develop a 3-year cybersecurity roadmap, defining SOPs, and finalizing the prioritized plan • Introduced governance strategies including an agile portfolio tracking mechanism to effectively manage programs and integrate across divisions, improving collaboration with executive leadership, resulting in transparency and productivity improvements • Drove development of the organization's 1st Chatbot to support customer interaction reducing live calls by 30% and increasing customer service abilities 4x