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Work Background
DiaconiaVP / Director of PMO / AI Operations
Sep. 2023 - Oct. 2024• Led Agile & PMO Ops Integration, Alignment & Execution at Diaconia, promoting best practices.
• Spearheaded Generative AI consulting and CTO integration activities for organizational growth.
• Implemented strategies to drive efficiency and collaboration across departments, achieving successful project outcomes.
Internal Revenue ServiceSenior Project Program Manager
Aug. 2021United States
Internal Revenue ServiceInternal Revenue Service - IRS Account Lead / Senior Portfolio Manager / Agile Practice Director
Oct. 2020 - Oct. 2022• Assimilated and managed a team of 35 on high-profile portfolio of IRS technology infrastructure initiatives for an ongoing 3-year effort, including guiding team and executives on communications with executive leadership, overseeing resources and allocations while managing budgets of $12M-$17M • Aligned resources and streamlined reporting across the executive chain to efficiently complete a 3-year portfolio of infrastructure projects, delivering all portfolio projects on-time and under budget • Improved communication with clients to assist Paragon in attaining additional IRS engagements, effectively managing and aligning execution of 223 projects, increasing client satisfaction • Led various teams and executives in driving operational improvement, aligning agile dashboard tracking and KPI reporting, as well as the implementation of enterprise-wide PMO best practices
United States Department of DefenseAccount Director / Senior Program Manager
Aug. 2019 - Oct. 2020United StatesDirector and Lead on Fintech efforts within the DoD space.
PerspectaPerspecta (DoD) - Senior Agile Specialist / Agile Coach / Program Manager
Aug. 2018 - Nov. 2019Herndon, VA• Coached and co-managed 175+ technologists, RTEs, and Scrum Masters on Agile and SAFe methodologies, leading the efforts for an enterprise-level SAFe and DCSA Platform upgrades • Assisted with training and integration of teams, successful aligned after 4 sprints
LaserShipLaserShip - Agile IT PMO Operations Director / Portfolio/Program Manager / CISO
Mar. 2016 - Aug. 2018Tysons, VA• Built the Agile PMO from the ground up, leading teams and working directly with the CIO, aligning NextGen strategies and technology rollouts, including automating process workflows and alternative technologies to enable strategic delivery • Developed and implemented SOPs for Cybersecurity, Change Management, and Agile methodology adoption, leading to an increase in operational efficiencies • Collaborated with the CIO to develop a 3-year cybersecurity roadmap, defining SOPs, and finalizing the prioritized plan • Introduced governance strategies including an agile portfolio tracking mechanism to effectively manage programs and integrate across divisions, improving collaboration with executive leadership, resulting in transparency and productivity improvements • Drove development of the organization's 1st Chatbot to support customer interaction reducing live calls by 30% and increasing customer service abilities 4x
NRUCFC (National Rural Utilities Cooperative Finance Corporation)Cooperative Finance Corporation (NRU CFC) - Engagement Director / Program Director
Jan. 2015 - Mar. 2016Dulles, VA• Drove team in the development of procedures, project documentation, as well as implementation planning and design • Assisted in aligning departmental and organizational objectives and producing customized dashboard reporting, increasing productivity by 20% • Managed executive reporting, monthly client status presentations, full-scale E2E testing, change management, and remediation efforts, including engaging executive leadership in Agile fundamentals and adoption to improve organizational communication
Fannie MaeFannie Mae - Senior Program Manager
Mar. 2012 - Jan. 2015Washington D.C. Metro Area• Managed team workloads and planning utilizing a comprehensive, integrated master schedule across 7 different programs, each with 20-30 projects with project budgets spanning from $3M-15M, including leading business, IT, trading, and treasury initiatives • Coached Project Managers and acted as SME in governance and process improvement committees providing expertise and strategies for high-profile financial and regulatory compliance efforts, improving transparency and communication
U.S. Securities and Exchange CommissionSecurities & Exchange Commission - Director / Program Manager
May. 2010 - Jun. 2012Washington D.C. Metro Area• Directed a team of 25 for large-scale business process reengineering (BPR) efforts across 3 divisions, developing a 225+ page deliverable showcasing swim-lane analysis, organizational workload research, networks, financial, and IT controls • Recommendations increased process efficiencies by 23%+ and decreased redundancies by over 11%
E*TRADE FinancialE*TRADE - Senior Manager / PMO Lead - Credit Risk Operations
Jan. 2008 - May. 2010Washington D.C. Metro Area• Organized and orchestrated an agile PMO and subsequent internal "roadshows" for the Credit Risk Operations division • Managed multiple teams in numerous IT, business and vendor management efforts, developing numerous internal mitigation strategies contributing to recoveries and revenue of over $275M+ within the first 6 months • Developed comprehensive loan delinquency and workflow tracking system using Salesforce and agile methodologies, presenting a proof of concept to C-Suite leadership in 8 weeks, resulting in the application significantly advancing efficiencies by 475%+ • Achieved various awards for performance, including the E*TRADE "In the Spotlight" Award in 2009 and 2010, the Peer Recognition Award in 2010, and nominations for the "Raising the Bar" Award in 2009 and 2010
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