Lionrock RecoveryProduct Designer / Manager
Apr. 2022 - Mar. 2024Spearheaded the development lifecycle of Lionrock's digital offerings as the founding product team member. - Collaborated with stakeholders at all levels to guide design strategy and ensure smooth implementation, balancing client-centered solutions with business requirements.
- Created the digital environment (website, dashboard, and 4.6-star rated mobile app) for Lionrock Life, a peer-support platform that grew to 12,000+ members, including 3,000 paid subscribers, bringing in subscription revenue of over $20,000/month.
- Completed a full overhaul of an out-of-date patient portal, enhancing engagement for 2,800+ clients since January '23 through a brand-new responsive web dashboard.
- Maintained product roadmaps, defined minimum viable products (MVPs), and devised go-to-market strategies to ensure the launch of 3 products on schedule and within scope.
- Iterated on designs using comprehensive user research through surveys and 6 rounds of usability tests, leveraging data to drive design decisions and shape priorities.
- Ensured consistent brand identity, aligning UI & UX design with the company's mission of providing intuitive, accessible technology for effective telehealth treatment to thousands of clients.
- Managed workload and adeptly adjusted to shifting priorities in a fast-paced startup environment.