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Work Background
AerotekCompliance Analyst
Aug. 2024Hanover, Maryland, United StatesIntake new claims and acted as a liaison between employee and Third-Party administrator
Assisted Insurance adjusters in investigation of claims by gathering & forwarding information needed to analyze liability and root cause of accident.
Review and verified reporting forms prior to submission to ensure that accurate information regarding claims has been provided.
Answered incoming calls from clients, contractors, field office representatives, claim adjusters, attorneys, and physicians.
Collaborated with internal departments to establish and maintain compliance procedures.
Prepared and presented detailed reports on compliance activities and issues.
AerotekSr. Onboarding Specialist
Mar. 2022
Member One Federal Credit UnionResearch Staff
Jun. 2021 - Jan. 2022Roanoke, Virginia, United StatesWorked in the research department for one of our city's most pristine credit union. I was a part of a 3 person team that serviced over 200 internal employees and customers in the Roanoke Valley. I used multiple databases to effectively and efficiently answer all queries submitted through our portal, emails, and phone calls.
Member One Federal Credit UnionCustomer Service Specialist
Apr. 2021 - Jun. 2021Roanoke, Virginia, United StatesI serviced all deposit and credit accounts. I answered all inquiries received via phone. I worked here for about 2 months until I was promoted to their Loans and Titles dept as research staff.
Wells FargoLoan Specialist
May. 2017 - Jan. 2021Roanoke, Virginia, United Statesi worked with personal loans and lines of credit. I answered an average of 80-100 calls a day and also received inquiries via email as well. I also was apart of the credit score support as well.
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