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Work Background
Tata Consultancy ServicesQA Expert Manual
Feb. 2022 - Apr. 2024Sao Paulo, Brazil• Defining the testing strategy based on project requirements.
• Collaborating with the development and business teams to understand the functionalities to be tested.
• Creating the test plan, considering functional and non-functional coverage.
• Writing detailed and clear test cases based on requirements and specifications.
• Prioritizing test cases according to the impact and criticality of the system.
• Performing tests on multiple browsers, devices, and operating systems to ensure compatibility.
• Critical analysis of the software to see if it is meeting specifications and working as expected.
• Identifying failures, inconsistencies, and bugs in the software.
• Documenting bugs in detail, including steps for reproduction, input data, and expected results.
• Monitoring bug fixes, ensuring that they are resolved properly.
• Collaborating with developers, product owners, designers, and other team members to resolve issues found.
• Participating in planning meetings, backlog refinement, daily meetings, sprint reviews, and retrospectives; thus providing feedback on the state of product quality.
• Identification of risks associated with software failures and suggests mitigation.
• Monitoring and prioritization of bug fixes based on business risks.
.addSr QA
May. 2021 - Sep. 2022São Paulo, Brasil• Defining the testing strategy based on project requirements.
• Collaborating with the development and business teams to understand the functionalities to be tested.
• Creating the test plan, considering functional and non-functional coverage.
• Writing detailed and clear test cases based on requirements and specifications.
• Prioritizing test cases according to the impact and criticality of the system.
• Executing manual tests at different stages of the development cycle.
• Critical analysis of the software to see if it is meeting specifications and working as expected.
• Identifying failures, inconsistencies and bugs in the software.
• Documenting bugs in detail, including steps for reproduction, input data and expected results.
• Monitoring bug fixes, ensuring that they are resolved properly.
• Collaborating with developers, product owners, designers and other team members to resolve issues found.
• Participating in planning meetings, backlog refinement, daily meetings, sprint reviews, retrospectives; thus providing feedback on the status of product quality.
InMetricsMid Agile Tester
May. 2021 - Oct. 2021Brazil• Defining the testing strategy based on project requirements.
• Collaborating with the development and business teams to understand the functionalities to be tested.
• Creating the test plan, considering functional and non-functional coverage.
• Writing detailed and clear test cases based on requirements and specifications.
• Prioritizing test cases according to the impact and criticality of the system.
• Performing tests on multiple browsers, devices, and operating systems to ensure compatibility.
• Critical analysis of the software to see if it is meeting specifications and working as expected.
• Identifying failures, inconsistencies, and bugs in the software.
• Documenting bugs in detail, including steps for reproduction, input data, and expected results.
• Monitoring bug fixes, ensuring that they are resolved properly.
• Collaborating with developers, product owners, designers, and other team members to resolve issues found.
• Participating in planning meetings, backlog refinement, daily meetings, sprint reviews, and retrospectives; thus providing feedback on the status of product quality
EMED Tecnologia S/A - Sistema de Gestão para Clínicas e Consultórios MédicosJunior QA
Feb. 2018 - May. 2019Sorocaba, São Paulo, Brazil• Execution of manual test cases according to the instructions and criteria defined.
• Identification and documentation of bugs found during testing.
• Preparation of clear and detailed reports with the steps for reproduction, expected and obtained results.
• Working together with developers to validate fixes and discuss problems found.
• Participation in planning and retrospective meetings, providing insights on testing and quality.
• Verification of the overall integrity of the system after updates.
• Assistance in the creation and maintenance of test cases based on acceptance criteria and project requirements.
• Organization of test scenarios that cover basic functionalities and usage flows.
StefaniniTrainee QA
May. 2017 - Dec. 2018Barueri, São Paulo, SP• Performing manual tests under supervision, following predefined test cases.
• Identifying possible system failures and assisting in documenting bugs.
• Reporting problems found in a clear manner, with details on how to reproduce the errors.
• Assisting the QA team in daily tasks, such as organizing tests and verifying functionality.
• Monitoring more experienced professionals to gain practical knowledge in QA.
• Assisting in reviewing test cases already created, ensuring that they are well documented and appropriate to the requirements.
• Assisting in executing simple regression tests to ensure that corrections and updates do not cause new problems.
• Working collaboratively with developers and other team members to understand requirements and provide support in the testing process.
GSC - IT Corporate Systems ManagementTrainee Consultant
Jul. 2015 - Feb. 2017São Paulo, SP• Needs analysis: Evaluating the client's demands and processes to identify the best technological solutions.
• Solution recommendation: Suggesting management tools such as ERP, CRM, among others, that are suited to the business.
• Implementation: Configuring and customizing systems to meet the company's specifications.
• System integration: Ensuring that the chosen tools work in conjunction with other corporate systems.
• Monitoring and support: Monitoring system performance and proposing continuous improvements.
BitDefenderTelecom Technical Support Assistant
Feb. 2014 - Feb. 2015São Paulo, SP• First-level technical support for customers by phone, email or chat.
• Performs basic diagnostics to identify and resolve faults in telecommunications networks (internet and telephony).
• Guides customers in configuring modems, routers, set-top boxes and other telecommunications devices.
• Monitors network status to identify possible faults or service outages.
• Records and classifies technical calls, escalating more complex cases to second-level or field support teams.
• Monitors open calls to ensure they are resolved on time.
• Performs remote connection tests to check network quality and speed.
CPM BraxisTechnical Support
Feb. 2010 - Feb. 2012Barueri, SP• Customer service: Helping users with technical problems by providing support via phone, email or chat.
• Troubleshooting: Diagnosing and resolving software, hardware and network failures.
• Equipment maintenance: Performing updates and minor maintenance on computers and peripherals.
• System configuration: Helping with the installation and configuration of operating systems, programs and devices.
• Documentation: Recording incidents and maintaining a history of services and solutions applied.
• Remote support: Providing technical assistance remotely, using remote access tools.
• Team collaboration: Working together with more experienced technicians to resolve more complex issues.
ChiptekTechnical Support
Feb. 2006 - Feb. 2008São Paulo, SP• Customer service: Helping users with technical problems by providing support via phone, email or chat.
• Troubleshooting: Diagnosing and resolving software, hardware and network failures.
• Equipment maintenance: Performing updates and minor maintenance on computers and peripherals.
• System configuration: Helping with the installation and configuration of operating systems, programs and devices.
• Documentation: Recording incidents and maintaining a history of services and solutions applied.
• Remote support: Providing technical assistance remotely, using remote access tools.
• Team collaboration: Working together with more experienced technicians to resolve more complex issues.
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