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Work Background
Editor Agent
CognizantEditor Agent
Jul. 2021Austin, Texas, United StatesEditor Agent for Transit-Related Maintenance • Geospatial analyst and GIS technician • Work in a team of 4 with 7 other teams to perform maintenance for Apple Maps • Utilize a geospatial database for transit data • Conduct editing in a proprietary GIS software that resembles ArcGIS • Digitize map features using satellite imagery
Undergraduate Student
Southern New Hampshire UniversityUndergraduate Student
May. 2021
Service Manager
Chipotle Mexican GrillService Manager
Oct. 2020 - May. 2021Round Rock, Texas, United States• Supervise teams of 6 to 11 employees, consisting of crew members and lower level managers • Manage cash flow and cash handling procedures • Ensure safe working conditions by maintaining equipment • Oversee food safety procedures to ensure safe food production and consumption • Communicate with neighboring stores to facilitate effective deployment of crew to help due to short staffing • Data collection and entry • Professional communication of data to corporate offices
Partner
StarbucksPartner
Mar. 2020 - Oct. 2020Austin, Texas, United StatesMy role at Starbucks as a barista is to serve my customers. We have an emphasis on creating a Third Place for our customers, meaning we connect with them on a deep level. Our customers become our regulars, and our regulars become our friends. I am leaning how to open up with customers and fellow baristas in a way that just couldn’t happen at my previous jobs. Most restaurants focus on speed, but here the focus is on making our customers feel loved and appreciated. I’ve learned about how to have patience with my team and with myself, and how to slow down to have a genuine conversation with my customers. This is customer service with the perspective of humanity instead of speed.
Shift Lead
McDonald'sShift Lead
Jul. 2019 - Feb. 2020Hutto, Texas, United StatesMcDonalds taught me about how to effective deploy and re-deploy crew members. During busy times there would be up to 20 crew members at a time, meaning I needed to learn how to lead a larger group than I was used to. The general manager, Joe, worked closely with me to show me how to deploy a functional and efficient team. I learned how to assess someone’s skill set and how to deploy them to achieve time and quality goals.
Cashier
Tarka Indian KitchenCashier
May. 2019 - Jun. 2019Round Rock, Texas, United StatesI worked at Tarka for a short time to help out my sister, who was the General Manager. I was there to help due to short staffing. I worked as a cashier, food runner, and busser. I learned how to take orders over the phone, and had training in conflict de-escalation.
Service Manager
Chipotle Mexican GrillService Manager
Jun. 2017 - Apr. 2019Round Rock, Texas, United StatesChipotle taught me that it really is possible to live your work. I learned a lot about cooking as well as taking care of customers. Chipotle focuses heavily on the guest and how to make their experience spectacular. Everything we did was for the guest. As a service manager my job was to make sure that every guest left feeling like going to Chipotle was the best part of their day. I conducted interviews for new hires, trained the crew, and most importantly I would connect with as many guests as possible.
Shift Manager
Tacala, LLCShift Manager
May. 2014 - Jul. 2017Round Rock, Texas, United StatesI was trained in team member development and typically took on the training role for new crew members. Customer service was my main role, even as a manager. I learned cashiering, how to take orders in the drive thru, how to answer the phone and take care of customers. As a manager I would deploy my crew members, count the safe in and out, count inventory, act as a floating or support position during peaks, and handle customer or team member issues.

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