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Work Background
Alshaya GroupProject Manager
Feb. 2023 - Dec. 2024KuwaitIn my role as Data Migration Project Manager, I was responsible for the following
• Developed comprehensive migration plans, detailing scope, objectives, timelines, and milestones
• Coordinated with stakeholders to gather requirements and set project goals
• Identified potential risks and implemented mitigation strategies
• Led cross-functional teams, including IT staff, business analysts, and third-party vendors
• Assigned tasks, set priorities, and monitored team performance to ensure deadlines were met
• Provided guidance, support, and feedback to team members
• Assessed existing data structures, formats, and quality
• Designed and implemented data mapping strategies to ensure system compatibility
• Supported data cleansing, transformation, and validation processes
• Evaluated and selected appropriate tools and technologies for data migration tasks
• Ensured selected tools met project requirements and integration needs
• Executed data migration activities, adhering to timelines and quality standards
• Monitored progress with regular status reports and updates to stakeholders
• Addressed and resolved issues or roadblocks during the migration process
• Coordinated with end-users to validate data and confirm successful migration outcomes
• Maintained detailed project documentation, including migration plans, progress reports, and final outcomes.
• Documented lessons learned and best practices for future reference.
• Provided post-migration support to address issues or discrepancies.
• Coordinated with IT support teams to ensure smooth system operation
• Conducted post-mortem analyses to identify areas for improvement and enhance migration processes continuously
Alshaya GroupProject Lead
Feb. 2022 - Feb. 2023• In my role as Data Migration Project lead I supported Project Managers and Data Migration teams with tasks associated with Brand Data Migrations
• Managed Project Schedules for Legacy brand data cleansing migrations and provided input to the broader Project Plan
• Identified and developed automation tools for data quality checks and reconciliation reporting
• Scheduled, facilitated, and attended all Project and Stakeholder meetings to provide feedback and updates
• Managed the Data Migration JIRA Board, tracked all open tickets, and generated associated reports. Developed JIRA Dashboards for enhanced reporting
• Supported Cutover activities for data checkpoints, including data analysis and exception reporting reviews
• Provided support for Hyper Care post Go Live
• Managed Access requests for the Data team and third-party vendors, ensuring compliance with IT Policy and Procedure
• Delivered weekly status reports to Senior Leadership
• Collaborated on the strategic roadmap with the Data Management and Design team
The Shoprite Group of CompaniesData Migration and Services Manager
Jul. 2019 - Jul. 2023Cape Town, Western Cape, South AfricaAs a member of the Data Management team, my role is to manage a team of ETL Data Developers offering Data Migration, Data Extract, Data Profiling and Data Quality Development services to The Shoprite Group of Companies
• Duties include development, support and implementation of a Data Management framework and capability for The Shoprite Group
• Managing Data Migration Projects, Taking the lead on projects to manage the delivery of all Data activities required for the Project. This included identifying Data Domains and Data Objects included in scope based on the project and or stakeholder requirements
• Delivering a Data Migration and or Data Take on approach, documenting the approach framework, managing the solution design, creation and management of project and cutover plans, and supporting cutover and migration activities
• Responsible for creating, updating, and managing Internal WBS documents, including the Project Schedule, Internal Data specifications and Resource plans
• Schedule, Facilitate and attend all Project and Stakeholder meetings to provide feedback and updates on the migration and data framework and approach
• Develop, Maintain and Update status reports and where required deliver the reporting for Project and Stakeholder feedback sessions
• Work closely with the Technology Delivery Managers and Leads to review, validate, and sign off all technical developments • Manage delivery of Solution testing and sign off, whilst adhering to process and policy standards
• Ensure that all tasks and activities performed by my team comply with all Data Policies, Legislation, and adherence to Governance standards
• Achieved successful sign off managing one of Shoprite’s Business Units Master Data migrations from legacy systems on to our SAP Application. This included data profiling, data creation and data load of all associated data objects for just over 4000 Articles. Developed and managed approvals and sign off processes and ensured compliance for audit purposes
The Shoprite Group of CompaniesData Quality Lead
Sep. 2016 - Jun. 2019Cape Town Area, South Africa• Managed data integration and data profiling of data for the SAP COR3 project towards the end of 2016
• The primary focus of the role was to manage and facilitate data profiling and data cleansing in order to support the migration of data for data loads and system cutover And ensure that Data Quality was a focus and priority as it pertained to the implementation of the SAP COR3 Project
• The tasks included gathering and managing the data cleansing requirements from the Data Migration Implementation team, Master Data and Project work streams
• This led to the development of various business and integration data rules which required data profiling and or data cleansing in order to facilitate data loads and enable smooth cutover of the systems
• I was responsible to ensure that the Data rules were built and that the necessary UAT and Governance procedures were adhered to based on agreed processes • Was required to manage the delivery of the data cleansing deliverables and report on the progress of the deliverables
• Delivered training to the Business users on the use of the data profiling tool (Information Steward) and the use of the reporting tools being used by the project
• Was required to run weekly status meetings with the appointed business users to report on progress and address any issues and concerns encountered during the week, these sessions were also used to provide project feedback to the Business that pertained to the data loading and progress
• Responsible to deliver data quality reporting for the Project leadership teams as well as prepare a weekly executive sponsor status report detailing current state of the data cleansing progress, data quality and issue raised and resolved
• As part of the implementing data profiling for the COR3 project, I was asked to drive data quality through data profiling and data cleansing for the broader IT project teams This was achieved through demos conducted using Information Steward and the analysis of data sources
The Shoprite Group of CompaniesChange Management Consultant
Jul. 2015 - Sep. 2016Cape Town Area, South Africa• Assigned to support IT Project Manager with the setup of new Master Data quality team • Responsible for change management activities including, Impact Analysis, Stakeholder mapping, Communications and Training Requirements
• Worked closely with the PM supporting the project plan to identify next steps required and ensure change management deliverables were met
• Facilitated one on one reviews with the staff to document their development plans and identify training requirements
• Developed a course curriculum for the Business department to support on boarding of resources
• Developed necessary training material and facilitated training sessions
• Managed OCM deliverables and provided status reports for both Project manager as well as to the OCM Team lead
The Shoprite Group of CompaniesTeam Lead
May. 2014 - Jul. 2015Cape Town Area, South Africa• As team lead I was responsible for the day to day managing and delivery of the Business readiness team Our deliverables included facilitation of all readiness activities for the CORE Projects (R2) Transactional Go live phase of the project
• Business readiness was tasked with creation and delivery of all training end user training material as well as facilitation off all end user training both locally in South Africa and also in the rest of Africa • My role as team lead was focused on ensuring the team understood projects requirements, managed stakeholder engagements and facilitated the necessary meetings and communications required to support
• I was responsible for all recruitment, scheduling and managing of the team as well as manage all teams’ deliverables and work standards
• Was required to provide budgets and planning for the necessary trainers travel arrangements
• Also had to provide reporting for the Project team as well as provide input for the Steerco meetings with updates on progress, planning and status
• Was required to facilitate meetings with the Business Stakeholders to manage their requirements, confirm deliverables and agree sign offs
• Additional responsibilities also included review and approval of all Communications pertaining to the project
ShopriteSAP Training Consultant
Apr. 2012 - May. 2014Cape Town Area, South Africa• Joined the Shoprite Core Project training team as a SAP trainer with the responsibilities of facilitating and training of SAP Retail for the Shoprite Group
• Facilitate training sessions for Shoprite End Users using a blended approach
• Assisted with training material development and content development
• Provided one on one support to the users during “GO LIVE” • Assisted in the development, organization and content for the instructor led training as well as electronic learning (E Learning)
• Assessed user performance and ability through online assessments as well as observation and question exercises
• Supported the Business Readiness team with training material development for second release
• Actively involved in development, recording and delivery of training material and courses using ANCILE u Perform (SPP)
• Also have experience in both Authoring and Administration of ANCILE u Perform functions
Pick n Pay, FranchiseSAP Retail Consultant
Jun. 2011 - Mar. 2012Johannesburg Area, South Africa• Duties included all SAP Retail training, development and process implementation Training modules included Procurement, Receiving, and Pricing, Stock Managements and Movements and reporting including BW (Business Warehouse)
• Additional training delivered also focused on soft skills Customer service and general professional etiquette
• Project managed implementation of Home Shopping with in the Mulbarton Family Store
• Responsible for the management and coordination of the Home Shopping implementation including building preparations, procurement of all hardware and coordinating all contractors with installs of new hardware components
• Duties also included Personal Assistant to the Franchise Owner, responsible for management of diary and meetings, ordering supplies and equipment as well as facilitating meetings and management project deadlines and deliverables as well as provide status updates and issue resolution
• As part of the management team was responsible for the day to day running of the store, dealing with suppliers, customers and Pick n Pay Partners as well as managing dealings with Pick n Pay Corporate Head Office
Red Feather ConsultingTrainer / Facilitator
Feb. 2011 - Mar. 2011Pretoria Area, South AfricaContracted to Facilitate Maths Literacy Resource Workshops across South Africa
• Was required to travel to various provinces and facilitate workshops for teachers on the use of a mathematical literacy resource
• Was also required to do demonstrations lessons on how to use the resource with learners in the class room
• Responsible for the issuing of attendance certificates, evaluation forms and maintaining attendance registers for all workshops
• Furthermore was responsible to compile reports regarding workshops based on attendance, venue and logistics
• The Literacy workshops were facilitated with support and cooperation of the Department of Education, SAIA (South African Insurance Association) and FSB (Financial Services Board)
Pick 'n PaySAP Trainer / Facilitator
Mar. 2010 - Aug. 2010Johannesburg Area, South Africa• Responsible for SAP Retail Training and Assessing on behalf of Pick and Pay Corporate Offices for all PNP Franchisee Stores
• Training of Store Owners, Store Managers, and staff of SAP R3 SAP Modules
• Modules included: MM, Receiving, Stock Movements, Pricing, Stock Take and Replenishment as well Reporting
• Duties also included the Training and Development of both computer and SAP skills
• Was also responsible for the supervision of Assessments upon completion of training and determining competencies for the use of SAP
• Was required to assess and complete all required paperwork for all participants
• Proactively working with Pick N Pay Corporate HR Department to support scheduling and facilitation of all training needs
Hudson's BayTerritory Sales and Services Manager
Apr. 2007 - Sep. 2008Greater Toronto Area, CanadaDeveloped, implemented, trained, and supported programs for the largest department store chain in Canada.
Served as Territory Trainer for the Province of Ontario, supporting retail stores with training and development of extended service warranty programs and appliance and electronics installation programs. • Assisted store leaders and sales teams to achieve an Extended Service Plan Close rate of 6% of overall sales, translating into $16 million in sales.
• Developed the Appliance and Electronics Install Programs, generating an additional $600,000 in revenue within the first 18 months.
• Created training programs and incentive programs to drive sales and developed reporting to track program performance.
• Facilitated training workshops and presented at product knowledge training sessions. Conducted store visits to review program details, train and coach associates and store leaders on program presentation to customers.
• Oversaw approximately 60 stores across Greater Ontario with additional responsibilities in Western Canada.
• Provided budgets and planning for necessary trainer travel arrangements.
• Delivered reporting for the Project team and provided input for Steerco meetings with updates on progress, planning, and status.
• Was responsible for recruitment, scheduling, and management of the team, ensuring all deliverables and work standards were met.
• On track for promotion to National Training and Development Manager for the Extended Service and Installation Programs.
Hudson's BaySales and Operations Manager
Jul. 2005 - Apr. 2007Greater Toronto Area, CanadaAs Sales and Operations Manager, I oversaw the day-to-day operations of the sales, receiving, and shipping departments of a 70,000 sq ft clearance warehouse with an annual turnover of $90 million. • Managed a team of about 40 sales associates, warehouse, and office staff, including scheduling, rostering, budgeting, and performance management
• Responsible for all hiring and training of new and existing team members
• Led management and facilitation of health and safety requirements and trained the health and safety committee
• Handled store opening and closing, coordinated shipments with the distribution centre and corporate offices, and managed inventory, sales, and marketing strategies
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