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Work Background
Tutor
University of AdelaideTutor
Mar. 2025Casual engagement tutoring for the ‘Building and Managing Brands’ course
Head of Growth & Ops
Kiindred ™Head of Growth & Ops
Nov. 2022Sydney, New South Wales, AustraliaWorking across growth, client management, ops and finance verticals. - Leading our growth team to drive growth across key business areas related - Client lead on key accounts across our Kiindred projects, focusing on end-to-end brand campaign management - Managing business operations to build operational efficiencies within the organisation - Key finance lead across the company, managing the financial operations of the business
Head of Growth
Kiin CreatorsHead of Growth
Sep. 2022Sydney, New South Wales, AustraliaBuilt and led the first build of Kiin Creators - Australia's first parent-focused creator platform.
Entrepreneur, Blackbird Giants Cohort 5
BlackbirdEntrepreneur, Blackbird Giants Cohort 5
Aug. 2022 - Jan. 2023I’m excited to be part of Blackbird’s Giants Cohort 5. Giants is a free, fully-virtual program helping early stage founders take their first giant steps through 1:1 mentoring, goal-setting and community.
Growth Manager
Kiindred ™ - A Parenting PlatformGrowth Manager
Dec. 2021 - Nov. 2022Sydney, New South Wales, AustraliaKiindred's mission to help parents navigate parenthood with confidence. Key tasks: - Growth strategy & Implementation - Project Management - Product Marketing & GTM strategy - Website strategy and management - CRM Implementation - Paid Advertising Strategy and Implementation - Data Analysis
Digital Specialist
Kiindred ™Digital Specialist
Jul. 2021 - Jan. 2022Sydney, New South Wales, Australia
Marketing Manager
IO EnergyMarketing Manager
Jan. 2021 - Feb. 2022Adelaide, South Australia, AustraliaIO Energy's mission is to maximise the use of cheap and clean energy in the home, in order to accelerate our transition to a zero carbon future. As a member of the founding team, I reported to the COO on the following: - Customer research and analysis - Marketing analysis and planning - Market observation - Digital Advertising creation - Conversion Rate Optimisation - Content creation - Social Media management - Budget optimisation - Management of analytics - Event coordination
Marketing Placement
IO EnergyMarketing Placement
Dec. 2020 - Feb. 2021RemoteKey tasks include: - Market research - Planning and development of marketing plan
Customer Advisor
TelstraCustomer Advisor
Oct. 2020 - Feb. 2021Norwood, South Australia, Australia
Marketing Intern
GovHackMarketing Intern
May. 2020 - Dec. 2020Adelaide, South Australia, Australia
Director
MJ GrowthDirector
Mar. 2020 - Jan. 2024MJ Growth specialises in small business growth marketing services. This includes but is not limited to the following: - Growth Strategy and Implementation - CRM & Email Automation Strategy - Email Marketing Implementation - Data analysis and visualisation - PPC strategy
Customer Service Representative
TelstraCustomer Service Representative
Feb. 2020 - Oct. 2020Adelaide, South Australia, Australia
Marketing Intern
Digital Marketing TribeMarketing Intern
Mar. 2019 - Jun. 2019Adelaide, AustraliaThis internship focused on Social Media and Digital Marketing content/strategy. Key Tasks: - Content Writing - Social Media strategy - Case study development - Content Creation (Photography) - Content Management - Stakeholder Management - Strategic Management - Digital Marketing strategy implementation
Restaurant Support Specialist
UberRestaurant Support Specialist
Jul. 2018 - Aug. 2018Adelaide, AustraliaThis brief role focussed on delivering top quality customer support for Uber Eats restaurant partners and exposed me to a different layer of business operations. Key Tasks: - Customer support - Problem solving through feedback channels - Communication via email and phone - Feedback response - Off-boarding experience - On-boarding assistance - Technical support
Customer Onboarding Specialist
UberCustomer Onboarding Specialist
Feb. 2018 - Jan. 2020Working as a point of contact for customer support, the Uber Expert role focuses on professional customer service skills but also key problem solving abilities. As the front line for support for drivers, the role entails executive decision making, pressurised problem solving and exception customer service skills. Key Tasks: - Partner Support - Technical Support - Onboarding - Feedback Advisory - Partner Training - Troubleshooting/Problem Solving

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Growth & Operations Systems
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