Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
urgracefulconceptsProfessional Freelancer
Jun. 2024Bacolod, Western Visayas, PhilippinesSocial Media Management: Strategise, create, schedule, and monitor content to maintain a consistent and compelling online presence across multiple platforms. Graphic Design: Create bespoke static images for social media posts that reflect your brand identity and engage your audience. Flyers - Digital Posts: Design captivating flyers for promotions, events, and special announcements, tailored to your brand’s needs. Animated Cards: Craft dynamic animated cards for celebrations, announcements, and special messages, ensuring they stand out and capture attention. Logo Creation: Develop unique and memorable logos that represent your brand’s essence and make a strong visual impact. Video Production: Produce high-quality videos for corporate events, product launches, social media, and special occasions, with a focus on storytelling and engagement.
Murillo-Samson Business Solutions, Inc.Head of Creatives
Dec. 2022 - Jun. 2024Cebu, Central Visayas, PhilippinesLed and oversaw the creative team, providing guidance, direction, and mentorship to achieve the company's creative vision and objectives. Collaborated with other department heads and executives to align creative strategies with overall business goals. Developed and implemented creative strategies and campaigns that effectively promoted the company’s and clients' products, services, and brand identity. Stayed up-to-date with industry trends and emerging technologies to ensure the creative team remained innovative and competitive. Managed and prioritised multiple creative projects simultaneously, ensuring timely and successful completion within budget constraints. Conducted regular performance evaluations and provided feedback to the creative team, fostering professional growth and development. Fostered a collaborative and inclusive creative work environment, promoting teamwork and idea sharing.
Maintained quality control and ensured all creative materials met the company's brand standards and guidelines. Monitored and analysed the performance of creative campaigns and initiatives, making data-driven decisions for continuous improvement.
NMS ImagesSocial Media Manager
Dec. 2019 - May. 2024Oklahoma, United StatesCreated and scheduled engaging content for various platforms, including Facebook and Instagram. Ensured consistent and compelling online presence. Developed and implemented effective content strategies to enhance brand visibility and engagement. Focused on boosting follower growth and interaction. Monitored social media posts and trends to optimize content strategies. Ensured timely and relevant updates across all platforms.
Lone Star House SolutionsVirtual Assistant
Apr. 2019 - Mar. 2022Texas, United StatesProvided support to the home buying specialists Secured all current and future leads were in the database Ensured all potential leads were followed up Checked that all calls were handled professionally Reported items needing action or attention Scheduled marketing posts via scheduling platforms Researched potential leads and other requests Engaged with client’s followers on social media Created flyers and images for marketing and social media engagements
Megumi AcademyLanguage Teacher/ Project Manager
Oct. 2016 - Sep. 2018Bacolod, Western Visayas, PhilippinesAs the only foreign language teacher in the faculty, I taught in all levels in the school- from grade 1 to Senior High and Professionals. I taught English and basic Japanese. In general, I taught students vocabulary, grammar, pronunciation, reading and writing and with the role came the task to do lesson planning, record keeping and student assessment. I also took the lead in creating activities in the classroom that would encourage learning while having fun. My responsibility varied from one on one session to a classroom set up depending on the needs of the groups or individuals assigned to me. I also handled special classes that may include children as young as 4 years old to adults or professionals. I ALSO took the lead in organising the school activities to maintain a fun learning environment and headed the marketing strategies including the design of school’s marketing collaterals such as pamphlets and banners.
Mercuri International UK ltdClient Relations Manager
Oct. 2015 - Sep. 2017United KingdomLead in project administration/coordination Ensured all aspects of the client support functions ran smoothly Designed proposal layouts and majour materials needed for the training
dovetailOffice Manager
Mar. 2014 - Sep. 2016Dubai, UAEI supported and implemented the day to day operation including market research and lead generation or prospecting. I ensured office needs were met for smooth operation of the business. I basically did all the tasks necessary to keep the executive team happy and productive. Used a range of office software, including email, spreadsheets and database; Managed filing systems; Organised the office layout and maintained supplies of stationery and equipment; Maintained the condition of the office and arranged for necessary repairs; Responded to customer inquiries and other correspondence. Achievement : Increased our prospects list by a 100% with efficient timing using our trade secret in connecting to people. I ALSO : Provided training to professionals on best practices for creating, managing, monitoring, and developing content for social networks, especially on maximizing the use of LinkedIn as a marketing tool. I also co-facilitated in corporate training in many parts of UAE, UK and Egypt.
ePerformaxProduct Specific Trainer
Nov. 2010 - Mar. 2013Cebu, Central Visayas, PhilippinesI facilitated and conducted new hire training and employee development. While in this role, I was assigned to be part of a special project that promoted employee engagement and retention to 1500 employees and trainees. I ALSO:
Provided support to younger trainers to ensure that classes were well facilitated and objectives were met
Lead in monitoring trainers’ class performance and that daily reports were furnished on time;
Presented at board meetings attended by directors and managers to report progress of the training program;
Created Facilitators Guide and Participants Guides on topics that needed better and updated materials;
Facilitated and organised information in such a way that trainees could use it to increase their knowledge base;
Presented activities that would reinforce the learning process;
Checked to see if learning had taken place
ePerformaxAcademy Bay Coach/ New Hire Team Lead
Jun. 2008 - Nov. 2010Cebu CityI facilitated New Hire Training and work hand in hand with senior trainer in evaluating and assessing a class’ competency and retention; identifying challenges encountered and formulating strategies and techniques to improve and transcend them. I also:
Motivated New Hire trainees to achieve optimum performance in training; and prepare them to set the right expectations upon transitioning to production; Worked closely with trainees and utilized customized and effective coaching techniques to reinforce positive behaviors and redirect areas of opportunity; during the transition phase from classroom training to production; Imbued and inculcated on trainees best practices in the production floor by taking customer service calls as well; assuming escalated calls and take responsibility and ownership in resolving customer’s issues; giving on-time one-on-one feedback to agents on the team; Worked closely with the senior trainer in evaluating and assessing the strengths and opportunities encountered in every training class; and formulating strategies in enhancing the training team’s strengths; Liaised with the client in effectively implementing new training schemes and projects involving the account; Facilitated Train the Trainer sessions with our client counterparts to ensure consistent training practices and project implementation.
ePerformaxProduction Coach/ Team Leader
Nov. 2007 - Jun. 2008Cebu CityI had 20-30 agents or representatives under my team and it was my responsibility to analyze team performance and identify performers and outliers. I formulated customized strategies to keep best practices of performers and overcome their challenges through intensive individual and team coaching. while I identified opportunities for improvement for the outliers. I used Scatter gram; Fish bone, Pareto, analyses.
TeleTechTeam Lead
Jun. 2006 - Jun. 2007Bacolod CityI ensured that the agents under my team were motivated to exceed client-set metrics on quality and customer satisfaction.I initiated SWOT analysis to further enhance team performance to maintain best practices and identify areas for improvement. I also implemented up training to enhance team's communication and sales skills.
Intch is a Professional Networking App for the Future of WorkSee more people like Grace on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
29
Management Advisor, Negotiation Coach
19
Team Manager @ Amazon Operation Services Philippines, Inc.
26
Communications Specialist
205903 people
19
Team Manager @ Amazon Operation Services Philippines, Inc.
46
Communication consultant & digital strategist
19
Executive Services and Business Development specialist @ Savvydesk PH business support services