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Work Background
CapgeminiSenior Director - Digital Customer Experience and AI
Nov. 2009Los Angeles, California, United StatesAI & Generative AI Leadership * AI Strategy & Governance: Defined and executed enterprise-wide AI strategies aligned with business priorities, ensuring compliance, risk management, and ethical AI use. * GenAI Implementation: Embedded generative AI into customer experience, operations, and product development to boost efficiency and innovation. * AI-Driven Digital Transformation: Modernized legacy systems, transformed business models, and unlocked new revenue streams using AI technologies. * Cross-Functional Enablement: Led AI adoption across Sales, Marketing, Supply Chain, Finance, and Customer Service to ensure enterprise-wide impact. Go-to-Market Strategy & Sales Enablement * Developed GTM strategies for AI accelerators, Cloud deployments, and CX offerings in collaboration with Sales and Marketing * Accelerated customer engagement and portfolio growth with tailored enablement programs. Digital Transformation & Innovation * Delivered global CX programs that included Sales, Service Marketing, CPQ and Commerce , including Conversational and Subscription Commerce. * Defined transformation roadmaps, prioritized initiatives, and built digital readiness across organizations. Strategic Vision & Thought Leadership * Advocated emerging technologies and developed forward-looking digital strategies. * Integrated market trends and external partnerships to shape future-ready solutions. * Guided C-level decisions on TCO and ROI for major technology investments. * Promoted structured, outcome-based planning to optimize returns. Solution Architecture and Design * Hands-on in architecting an managing Enterprise Business Systems across SAP, Salesforce, Oracle, ServiceNow and Adobe * Built and led high-performing cross-functional global teams, bridging business needs with scalable technology solutions.
The Principal ConsultingManager - SAP CRM
May. 2008 - Nov. 2009New Jersey, USManaged implementation of B2B Ecommerce and Digital Marketing applications crucial to productivity and sales, reducing support costs and providing customers an Omni-channel experience, resulting in dramatic increase in sales and customer satisfaction Balanced competing customer demands with project constraints and changing scope ensuring customer satisfaction while maintaining the goals of the project. Liaised between the business community and the IT teams to foster seamless communication and faster resolution to action items and issues.
SAPBusiness Process Analyst
Jun. 2007 - Mar. 2008• Analyzed the existing processes and coordinated Business Process Maturity Analysis project. This resulted in the identification several Key Performance Indicators (KPI's) to monitor various business processes, improve efficiency, minimize the risk and ensure SOX Compliance. • Provided operational support, configuration, and implementation of newer functionality within the SRM and SUS applications. Worked extensively on Shopping Carts, Catalog Management Workflow and Approval, Purchase Order automation and Invoice processing within SAP's internal business system landscape
Patni Computer SystemsSenior Software Engineer
Jul. 2004 - Aug. 2006Project management, Development in JAVA, JSP, PL-SQL, Databases
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