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Work Background
Robert Half Employment AgencyAssignment: Patient Access Specialist Float Position, Ensemble (located within St. Mary’s Hospital, Lewiston, ME
May. 2025 - Oct. 2025United StatesRegistered patients for multiple departments (lab, imaging, wound center, pulmonary, endoscopy, day surgeries, non-day-surgery procedures, recovery/addiction center, and bone density) after one-month training. Transcribed lab orders into patients’ records with accuracy and HIPAA-compliant handling; ensured timely updates to electronic health records (EPIC) and maintained patient confidentiality. Collected and reconciled payments (cash, checks, and credit cards) at point of service; performed daily reconciliation during opening and closing procedures. Trusted with independent responsibilities: opened, closed, and worked Saturdays in the lab; opened and closed the wound center without supervision.
UnumLong Term Care Benefit Specialist Trainee
Sep. 2022 - Feb. 2023United StatesPrimary duties and responsibilities of this position was to manage a caseload of claims. This was an entry level position, where I was considered a trainee and assigned a mentor for 6-12 months until fully trained and deemed competent to perform the activities, apply contract/policy knowledge, while demonstrating analytical thinking and providing excellent customer service.
Northern Light Mercy HospitalPharmacy Buyer
Jan. 2015 - Jan. 2022United StatesThis position performs all duties necessary to ensure drugs are purchased based on current GPO contracts, and that adequate supplies are available for all the campuses. I am responsible for meeting inventory goals, monthly reporting to the Pharmacy Director, identifying opportunities to reduce waste and improving processes on a continuous basis. I am also starting the process of setting par levels for each of the campuses and all the offsite practices. I assisted with the implementation of an installation of a carousel; which is an automated system that allows staff to retrieve medications from a single location. I am also responsible for keeping good relationships with vendors and other area pharmacy buyers to enable the ability to borrow items when needed, etc.
Northern Light Mercy HospitalSupport Specialist Pharmacy
Oct. 2013 - Jan. 2015United StatesThis position was the first of its kind in the pharmacy. I was responsible for supporting the Pharmacy Director and being the communication hub in the department by answering the phone, greeting the public, conveying the correct information from the nursing staff to the staff pharmacists on duty, placing and tracking heat tickets to items that needed service, taking meeting minutes. I learned how to pick meds from the shelves for orders, load Pyxis machines on the floors, and troubleshoot Pyxis issues in order to help during the busy times.
New England Family InstituteOffice Support (per diem)
Mar. 2007 - Jun. 2023United StatesThis position keeps the website up to date with new intern and clinician information. I am responsible for adding and deleting voicemail boxes within the institution. I also use QuickBooks to track expenses, cut checks, pay bills, reconcile monthly bank statements and prepare information for the accountant to prepare and submit the yearly taxes.
Northern Light Mercy HospitalRecords and Reporting Specialist for Development & Communications
Dec. 2004 - Oct. 2013United StatesPrimary responsibilities for this position include the processing of all the donations and mail merge of acknowledgments for Mercy Health System of Maine. I was responsible for providing customer service to my fellow employees as well as the public, our donors and committee members. This position is responsible for the support of the department and the Chief Development and Communications Officer by providing meeting scheduling, minutes and set up, calendaring, special event assistance and any other tasks as assigned.
New England Family HealthcareOffice Manager / Supervisor
Jan. 2003 - Dec. 2004United StatesI was one of two supervisors for 40 plus employees in a home health care setting. Primary responsibilities were to help with the marketing, scheduling and opening new client cases, payroll and billing tasks, as well as general office duties. The ability to think on your feet was important in the position, so much so, that I took a PSS class so that I would know what the employee challenges would be on the front lines.
Coldwell Banker Harnden BeecherSenior Sales Promotions Coordinator
Feb. 1992 - Dec. 2002United StatesMy first position as administrative assistant entailed processing auction and listing paperwork at Harnden Realty and Harnden Auction Services. As a result of a merger, my responsibilities grew to include managing daily advertising placements and deadlines in multiple publications for over 100 real estate agents in one of the larger real estate agencies in Maine. I edited ad proofs, designed layouts for advertisements, flyers and certificates for special events. I also helped to train agents to use computer programs to promote self-sufficiency.
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