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Work Background
TeamSupportVP, Global Engineering
Mar. 2022 - Mar. 2024Denver, Colorado, United StatesLed the global engineering teams, overseeing product development, technology strategy, security, compliance and innovation at TeamSupport, a leading provider of B2B customer support software. -Rolled out an agile framework across all products which established a cadence of bi-weekly product small win releases and 6 week features releases
-Built a comprehensive ETL Pipeline/Data warehouse program leveraging Snowflake and Sisense for analytics within a three-month timeframe, significantly enhancing data-driven decision-making capabilities.
-Introduced scorecards for releases and projects, enhancing visibility, accountability, and stakeholder satisfaction by quantifying project delivery metrics. This lead to a reduction in production rollbacks in one product by 80%
- Led a transformative initiative to migrate our largest product from MS SQL Server to PostgreSQL in AWS using Babelfish, resulting in a modernized tech stack and $1M in annual savings.
- Introduced DataWarehouse product that was used by our largest customer
CampspotChief Technology Officer
May. 2020 - Nov. 2021Denver, Colorado, United StatesFounded in 2015, Campspot crafts reservation software for park owners that delivers customers the perfect camping experience. Campspot was designed and built by campground owners for campground owners, growing out of our founders' experience of owning and operating multiple parks.
FlowhubChief Technology Officer
Oct. 2017 - Mar. 2020Greater Denver Area- Principal member of the executive team that scaled the business 300% in revenue in two years.
- Supported the CEO in the largest Series A funding of any cannabis business (23M) (https://www.prnewswire.com/news-releases/flowhub-announces-23-million-in-series-a-funding-led-by-eventures-evolv-ventures-and-poseidon-300938447.html)
- Rolled out a technology strategy to support aggressive product startup goals involving lean process, microservices and Kubernetes, this allowed the product/engineering team to scale 6x its size.-
- Responsible for agile methodologies maintaining >90% commit to accept ratio for 12 months.
- Introduced a DevOps team that enabled an automated deployment pipeline that included automated code push through all environments, with automated testing, security, license scanning baked into every build.
- Migrated off a boutique hosting platform (Meteor Galaxy) to Google Cloud Platform while maintaining 99.99% customer facing uptime
PlaceableVP Engineering
Jan. 2015 - Jul. 2017Greater Denver AreaLeft after successful sale of Placeable to Ignite Technologies http://ignitetech.com/whoweare/news/placeable/
PlaceableEngineering Director/Manager
Oct. 2011 - Dec. 2014Greater Denver AreaResponsible for development and design of the Placeable Pages platform, a local search locator platform used by customers such as Western Union, JP Morgan Chase, and Nationwide. I served as the primary interface between the business account managers and the technical team for complex requirements and escalations. My role evolved into taking over responsibility for all technological responsibilities of the product including the teams. Technologies: Java/Scala, Play 1.2, MongoDB, Elasticsearch, Cucumber, Chef, AWS, EC2,Docker
OraclePrincipal Consultant
Mar. 2011 - Sep. 2011Greater Denver AreaContinued same roles and responsibilites after Oracle's acquisition of ATG
ATGSenior Consultant
Nov. 2004 - Mar. 2011Greater Atlanta Area- Customers included Dell, Kodak, HSBC, Volvo, T-Mobile, Best Buy, USAA
- Performed Implementation projects for various eCommerce, Knowledge Management , and email management projects
- Sales Engineer for Knowledge Management and Management Products
- Provided a range of services to customers including custom Java development, system architecture, business process consulting
AmacisTechnical Consultant
Apr. 1998 - Mar. 2004Belfast, N. Ireland- Hired as to 2nd engineering employee to build high scale Java email management product. - Worked on initial onsite implementations at HSBC
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