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Work Background
Tractors Singapore LimitedWarehouse Operations Admin
Feb. 201426 Benoi SectorAs a warehouse operations admin, I am responsible for orchestrating the movements and storage of goods in a warehouse, ensuring that incoming items unloaded and stored correctly and safely in the warehouse and monitoring incoming and outgoing flow for obvious faults or defects. Thereafter report them to Warehouse supervisor and manager. I am responsible for handling suppliers' orders and interactions. I also perform picking of customers' orders and supplying orders to walk-in/collecting customers. I am also responsible for completing any other tasks that may be assigned by my superiors, adhering to health and safety rules and regulations as well as to keep track of all activities that happen in the warehouse. Additional duties performed from 20th June 2016 to 28th February 2017 as a Logistics Admin, whereby I typically liase with transporters and forwarders to ensure that local orders are delivered.
Jotun Paints (S) Pte LtdCustomer Service Officer
Jul. 2013 - Jan. 201437 Tuas View Crescent, SingaporeA 6 months contract position covering 2 staffs on maternity leave. In those months, I assist customers with their bulk orders of paints for their projects via phone and email. I liase with Traffic dept with the delivery orders and transportation. I liase with Supply Chain dept with stock inventory and packing list orders. I kept track of advanced orders and did a follow up with the customers on their confirmed orders. I also give support to the customers shouls there be any hiccups on their orders or during delivery.
UEN 53371091WOnline Business Owner
Mar. 2011SingaporeStarted being an online entrepreneur selling female fashion outfits. From providing plus size apparels to Muslimah busanas to hijabs, now Maria Little Mall nurtures women on their daily essential needs. www.marialittlemall.com
FB Page: Maria Little Mall 25 November 2021, launch of Umar Vending Machine by Maria Little Mall.
Tele-centre Services Pte LtdCustomer Sales / Care Representative
Sep. 2010 - Feb. 2013178 Clemenceau AveTele-Centre is an outsource call centre. Big clients like SingTel, MOH, CHAS, AXA Insurance, CEL, Certis Cisco, MDA, the then MCYS outsource their call centre operations to Tele-Centre. From Sept 2010 to Oct 2012, I am assigned to SingTel as Customer Sales Representative to upsell SingTel products to existing SingTel subscribers via OUTBOUND Telemarketing. Of coz, as and when doing the up-selling, subscribers may have other issues and concerns and assist them by providing the best service support ever. From Oct 2012 to Feb 2013, a period of 4 months, was transferred to INBOUND call centre for Centre for Enabled Living (CEL) as Customer Care Representative. More challenging than outbound telemarketing. As usual, provide the best service excellence ever.
Cathay Decoration and Construction Pte LtdHuman Resource cum Corporate Officer
Mar. 2010 - Jul. 2010Paya Lebar, SingaporeI scheduled projects and appointments for the engineers, I performed normal data entry, write minutes of meeting as well as assisting the Human Resource & Finance Manager in handling of employees portfolio and payroll.
Ella Cheong Spruson & FergusonJunior Secretary
Dec. 2007 - Feb. 2010Beach Road, SingaporeElla Cheong Spruson & Ferguson (ECSF) was formed via a joint venture between Spruson & Ferguson of Australia and New Zealand with Ella Cheong, an IP lawyer from Hongkong. ECSF provides services in creation, maintenance, management and exploitation of all forms of IP including patents, trademarks, copyrights, designs and domain names in Singapore. During my employment with ECSF, I was assigned to International Formalities Dept, handling Patents. My role is to liase with international clients via email, drafting legal letters for the Patent Executives and other ad-hoc duties. I worked well in a team with other administrative support staffs and the respective secretaries.
Kyocera Communications, Inc.Part Time Administrator
Dec. 2004 - Jan. 2006Central Plaza, Tiong BahruI was fresh graduate from Diploma and furthering my Degree as part time. Though, I would rather worked in a computer related field, but very grateful that I was accepted to be a part of the sales support team because I was pursuing a Business related degree. So, for the first 6 months plus, I was a Customer Service Agent in Sales & Marketing Dept. In my role, I was responsible for answering public calls and assist with their inquiries on mobile content delivery services. Other responsibilities include : Assisting Sales Executive in generating monthly sales report as well as providing ideas on advertising and new campaigns. When HR reviewed my employment with the Director, they acknowledge that I have good results for my Diploma hence, I was transferred to Technical Support Dept as an Operations Support Agent during the last 6 months of the employment. In the operation support role, I performed quality testing of mobile applications and uploading of contents into the content management system. Other ad-hoc roles was to assist in trouble shooting, updating the website, and fortnightly maintaining the server.
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