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Work Background
ShipSigmaVice President of Customer Success / Operations Chief of Staff
May. 2024Carmel, Indiana, United StatesShipSigma develops industry-leading supply chain data analytics software and produces enterprise-level consulting solutions. Our approach is non-intrusive to daily supply chain operations. We employ unparalleled market intelligence and proprietary cost and fulfillment modeling technology, targeting hidden costs and identifying savings opportunities. Our robust cloud-based platform provides data integration, normalization and data science powering a full suite of analytics applications. These applications enable you to balance cost and performance, provide first-class customer experience, accelerate sales, and increase repeat business. Our data visualizations and interactive reports give you a high-level analysis with the ability to drill down at the package level to completely understand your transportation spend. ShipSigma analytics can eliminate the pain involved with managing raw transportation data and converting it into actionable intelligence – reducing the time required to take action. ShipSigma clients enjoy reduced fulfillment and transportation costs, increased operational efficiencies, dynamic reporting, data normalization, measured KPIs, predictive analytics for effective forecasting, BI to optimize supply chain planning, and business process automation via software robots and artificial intelligence. We offer companies a no-cost, no-obligation assessment of their transportation spend. This means evaluating carrier profitability and identifying supply chain optimization opportunities.
CovideoDirector of Account Management
Mar. 2018 - Apr. 2024Indianapolis, Indiana AreaCovideo’s proprietary software allows businesses to record and send personalized videos via email, text and social media to their target audiences. Communicate more effectively, build relationships faster and reinforce their brands. No matter the industry, using Covideo will prove to be a game-changer for your sales team, internal and external training, recruiting, and much more.
• Simple, user-friendly software
• Ability to create and send unlimited videos
• Seamless integration with all email providers and CRM platforms
• Custom, branded templates
• Complimentary one-on-one training
• Free, live support for all users
CovideoCustomer Success Manager
Aug. 2015 - Mar. 2018Indianapolis, Indiana AreaCovideo’s proprietary software allows businesses to record and send personalized videos via email, text and social media to their target audiences. Communicate more effectively, build relationships faster and reinforce their brands. No matter the industry, using Covideo will prove to be a game-changer for your sales team, internal and external training, recruiting, and much more. • Simple, user-friendly software • Ability to create and send unlimited videos • Seamless integration with all email providers and CRM platforms • Custom, branded templates • Complimentary one-on-one training • Free, live support for all users
The Body Temple Pilates StudioAssistant Manager/Client Relations Specialist
Mar. 2014 - Aug. 2015indianapolis area, indiana•Implemented social media strategy to boost Instagram and Facebook followers by five percent. •Rebranded promotional materials in InDesign which helped increase new client attendance •Manage sensitive information on client accounts daily •Manage client moral by creating a refreshment station offering healthy options to promote wellness
•Skilled in handling products worth up to 20K.
Adrenaline Motion PicturesSocial Media Specialist
Aug. 2012 - Dec. 2012Indianapolis, Indiana Area•Led social media strategy, to boost followers on Facebook and Twitter for “Neon Cornfield” by 10%
•Wrote press releases to inform public that the Comic book Darklifers will premiere at Comic Con •Identified target market and researched insights on their entertainment and social activity preferences
The Body Temple Pilates StudioSales Associate
Mar. 2011 - Sep. 2013• Implemented strategy to boost client base • Developed advertising campaign
• Manage day-to-day office operations
Allure Nail SalonManager
Jun. 2008 - Feb. 2010•Hands-on with a track record of ensuring efficient salon operations. Especially adept at ensuring a high level of customer satisfaction by routinely exceeding standards of excellence through direct customer interactions. Specialize in increasing customer flow through the availability of comprehensive services and products.
•Significant experience securing and managing customer appointments •Substantial knowledge of salon products and services
•Adept at handling staffing and shift issues
•Superior customer service, problem solving skills and guest complaints.
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