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Work Background
SkanskaTechnical Writer
Jul. 2024 - Dec. 2024Mid-Atlantic RegionPartner with marketing, communications and operations to coordinate, manage and develop content for deliverables like proposals, project case studies, and other marketing/sales materials. Transform complex or technical processes and ideas into engaging, relatable and persuasive content and craft compelling case studies that illustrate the ways in which Skanska's strategies benefit and add value to customers. Interview team members locally and across the country to identify and capture project-specific approaches to preconstruction and construction.
Greene ResourcesTechnical Writer
Apr. 2024 - Jul. 2024Siler City, North Carolina, United StatesAt the construction site for the Siler City facility of Wolfspeed Semiconductor, I interviewed managers to determine their requirements for the content and flow of approval procedures. I developed Microsoft Forms to collect Operations and Maintenance requests, push the content to Microsoft Lists, and used Power Automate workflows to route them for approval.
Scientific DrillingTechnical Writer
Mar. 2023 - Apr. 2024Houston, Texas, United StatesDetermined the requirements for manufacturing and operations procedures, then created, edited, and finalized them. Oversaw the writing of others. Created ISO procedures; developed quality plans; performed internal Quality audits, ensured compliance with QHSE regulations against ISO 9001 and OSHA standards. Returned to SDI to document policies, procedures, and manuals for quality management, health, safety and environmental oversight for a down-hole custom manufactured tools and services Oil and Gas company. Travel to worksites to document work instructions. Develop forms, produce safety alerts, quality bulletins, engineering technical bulletins, and other documents as needed. Perform internal Quality audits.
MacroFab, Inc.Technical Writer
Aug. 2021 - Mar. 2023Houston, Texas, United StatesI managed the Custom Manufacturing company's standards, policies, procedures and audits. I coordinated the initiative to achieve ISO 9001 and other international standards registrations by determining best practices, writing ISO-compliant procedures, and teaching Quality Management processes. That included developing scripts, films, voices, and produces video training on controlled document creation and maintenance, internal auditing, and other ISO topics. • I participated in quality inspections, followed up on findings, and reviewed procedures to suggest ideas to increase productivity with less company resources. Under the Engineering Director, I collaborated with engineers in a manufacturing environment to create and compile assembly documentation for custom-manufactured products following company-standard formats (which I designed) and industry best-practices. I understood and managed the document revisioning process. I drafted written communication meant to offer guidance to assemblers of each product. The main purpose of the technical writing I produced was to list assembly steps and to head off any issues that operators might experience when producing the PCBA or its mechanical assembly/box build. • Provided Document Management. I understood and managed the document revisioning process. Directed documentation projects, developed standardized documentation tools and methods, edited projects, and verified final SME approvals. Worked with documents within version control software and documentation release systems to preserve and manage content integrity and configuration
SimpleLegal, an Onit companyTechnical Writer
Mar. 2020 - Aug. 2021Houston, Texas, United StatesFollowed my manager to ONIT. I oversaw technical writing for two Legal Tech orgs - SimpleLegal and ONIT. Managed one technical writer to maximize process and instruction efficiency and reduce the probability of technician error. • Converted engineering instructions and user interface observations into content (release notes, user guides, technical instructions, and online help) intended for a variety of audiences and ability levels. • Developed business requirements for training materials and then developed those. Produced video training to increase user acceptance of new and complex software features. • Developed five (5) end-user training videos within six (6) weeks, on a zero-dollar (0$) budget. • Performed pro-active testing of software currently in development and identified errors. • Identified a rounding error that potentially cost multiple thousands of dollars in non-USD invoices.
Common Securitization SolutionsManager, IT Governance, IT Operations, & Corporate Systems
Mar. 2019 - Mar. 2020Bethesda, MDFollowed the CIO to CSS. Assisted the FinTech's CIO Organization with strategic and multi-year planning, execution of our IT Operating Model supporting Fannie Mae and Freddie Mac – including Scaled Agile maturity, corporate communications, talent management, vendor engagement, and organizational effectiveness. Served as a resource for the Chief Technology Officer for all external and internal compliance audits. • Developed and maintained the Corporate Compliance program, including policies and procedures and the written Code of Conduct and annual evaluation of the plan’s effectiveness. • Oversaw the proper use of corporate tools, by providing strategic and functional guidance to align the selection, implementation, and maintenance to company's business goals. • Developed and oversaw processes for internal incident reporting. Reviewed incident reports and conducted follow up investigations as warranted. Ensured that corrective action plans were documented in a timely manner and effectively implemented. • Developed and administrated controls governance of Securitization software development and infrastructure projects (e.g., Windows 10 upgrade) to ensure that IT risks were mitigated • Collected and documented business requirements that helped the company choose software including DocuSign and BoardVantage • Managed four FTEs, three contractors, and 14 interns.
Black KnightSenior Technical Writer
Jul. 2016 - Mar. 2019Houston, Texas AreaReturned to Black Knight upon request of the CTO. Managed one senior technical writer and one entry-level writer to develop release notes, user guides, technical instructions, and online help to communicate complex and technical FinTech information. Managed SharePoint 2010, Microsoft Dynamics. • Helped guide the business in improving processes, products, services and software through data analysis. • Worked with IT and the business to help bridge the gap and improve efficiency. • Planned, reviewed, and revised content for publication. Black Knight purchased RealEC Technologies.
Scientific DrillingTechnical Writer
Jun. 2012 - Oct. 2014Houston, Texas AreaMoved to SDI to work with my brother-in-law and get O&G experience. Served as a technical writer and internal auditor for Oil and Gas wellbore placement services and custom manufactured tools company. • Wrote and maintained the Quality manual and policies required for ISO 9001:2008 certification. • Performed internal quality audits for wellbore placement services. • Performed global Document Control. Worked with documents within version control software and documentation release systems to preserve and manage content integrity and configuration. • Contributed to the development and maintenance of a corporate wide safety program. Developed and maintained a written patient safety plan and assisted in the annual evaluation of the plan’s effectiveness. Developed and maintained related policies and procedures. • Worked in the US and Europe with a taskforce of staff from the field and product development to standardize all documents used globally for survey and measurement while drilling tools into comprehensive product quality systems
RealEC TechnologiesTechnical Analyst
Jun. 2010 - Jun. 2012Houston, TXAs a member of the Architecture team, served as a technical writer, corporate trainer, and technical analyst for the FinTech company. • Documented existing and proposed interaction among applications’ user interfaces, their tables and columns, stored procedures, and functions. • Represented technical requirements using pseudo code, flowcharts and UML diagrams. Led the implementation and training of the MyIntervals product, migrating staff from a home-grown time tracking and billing system to MyIntervals for time keeping and document management. I developed and delivered training as live courses and interactive CBTs with assessments, after which I continued to manage and support its surrounding processes. Performed technical analysis and technical documentation activities on multiple concurrent FinTech software projects and participated in the entire development lifecycle. • Worked closely with the Business Analysis, Architecture, and Development staff to ensure that technical solutions were designed, documented, and implemented to meet the business needs.
FiservTechnical Writer
Jun. 2006 - Jun. 2010RemoteWorked remotely from Houston as the lone technical writer for a suite of six FinTech services applications and their associated utilities. • Trained staff on these applications and standard office applications. Occasionally, I interviewed stakeholders and wrote business requirements for new applications. • Served as the Wiki administrator for the Development team and as the business unit's newsletter contributor and editor. • Proofread marketing communications, including RFP responses.
RSISTechnical Writer & Trainer
Mar. 2004 - Jun. 2006Job Corps Data Center Contract, Austin, TX Half time, I developed video and standup training for proprietary Federal government applications and security policies. I also developed and presented online training and knowledge assessments. As a staff technical Writer, I developed online and hard copy documentation, newsletter articles, and procedures. • With the IT department, I implemented Meridian's Learning Management System for all 11,000 Job Corps employees. I established curricula, provided custom training and assessment as well as tracked users’ completion of required modules.
DieboldTechnical Writer
Apr. 2002 - Mar. 2004Waco, Texas, United StatesCard Systems Division, Waco, TX As documentation Manager over three writers, two of whom were remote, I outlined, edited, and contributed to the documentation of a twelve-module suite of integrated hardware and software FinTech systems used on college campuses for security and debit sale. • Diebold centrally prints all documents after they meet style standards enforced at the corporate office. No Card Systems documents had been accepted for publication when she started work at Diebold. With my editing and direction, the corporate standards body accepted all submitted Card Systems documents for publication upon first review. • My team completed the suite of documentation on time though Diebold released the contract writers with two months left on the project.
Euronet WorldwideTechnical Writer
Jul. 1999 - Apr. 2002Kansas City, Kansas, United StatesPromoted from staff writer to loan writer for Research & Development for FinTech software organization. I volunteered as a marketing writer of an STC award winning annual report. I also contributed to user interface design, developed online and hardcopy documentation for online and phone (WML) banking products.
EuronetTechnical Writer
Jul. 1999 - Mar. 2001Little Rock, Arkansas, United StatesServed as a staff technical writer for highly technical B-2-B financial applications.
The Pinnacle CorporationTechnical Writer & Trainer
Jun. 1998 - Jul. 1999Primarily, served as the online help technical writer for FinTech software focused on convenience store retail management, fuel and petroleum marketing, accounting and scanning systems. • As Pinnacle rolled out its first Windows-based product, developed and presented training on it. • Developed online documentation, usability tests and training presentations for the company's first Windows-based applications.
Texas Tech UniversityGraduate Part Time Instructor
Jan. 1996 - Dec. 1998• Developed curricula and taught "Essentials of Rhetoric". • Team taught "Early 20th Century American Literature".
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