Dell TechnologiesApplication Management Senior Advisor - Team Lead
Oct. 2018 - Jan. 2020Brazil- Assisted the IT Manager in analyzing and responding to KPI data, managing ticket escalations up to the VP level, and supporting team members in crafting and executing their career development plans. - Served as the primary point of contact for the team during critical operations such as Data Center maintenance, Microsoft Server patching, and major sales events. - Acted as the primary interface with Go-to-Market, Business, Infrastructure, Analytics, and other Support teams to ensure seamless cross-functional collaboration.
- Redefined the team's strategy to enhance operational efficiency, achieving a 70% reduction in backlog and significantly improving response times.