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intent.lyGrowth Product Manager
May. 2021London, England, United KingdomKey achievements: - Strategically aligned product strategy and vision with client needs and business goals, collaborating with sales, marketing, and engineering teams to ensure cohesive alignment with customer requirements, resulting in a 20% revenue increase in the past financial year.
- Led the development and successful launch of the Voucher Codes Analytics platform, resulting in a 30% increase in annual revenue by providing actionable insights and enhancing customer engagement.
- Conducted discovery and developed new internal tools, such as data dashboards and plugins, increasing team efficiency by 25% within six months, which led to improved customer experience and retention.
- Introduced a new client feedback system that led to a 30% increase in actionable customer insights, driving product improvements and innovation. This initiative significantly boosted the Net Promoter Score, elevating it from 45 to 60 within a six-month timeframe.
- Collaborated with engineering teams to design and implement AWS Lambda functions, integrating them seamlessly into the API architecture for extracting insights from large datasets. This initiative led to a significant 20% reduction in data processing time.
- Led cross-functional efforts to prioritise and address technical debt, ensuring alignment with product roadmap goals and enhancing long-term scalability and maintainability.
- Implemented and launched the Product documentation website, significantly mitigating the volume of generic queries inundating the Support queue by offering exhaustive training materials and information resources. This initiative led to a 30% decrease in "how-to" inquiries within the first month of deployment.
SmartnumbersProduct Manager/Product Owner
Feb. 2020 - Apr. 2021Key achievements: - Managed product launch activities including internal training, beta testing and production releases to the App Store and Google Play Store.
- Used a variety of discovery techniques such as design sprints, story maps and remote user testing to ensure that product enhancements are valuable and usable for customers as well as feasible and viable for Smartnumbers. - Worked as part of a cross-functional development team (UX and UI designer, full-stack and app engineers) to refine the product and introduce value-adding capabilities.
Worked with analytics (Hotjar and Firebase) for web and mobile applications to make informed decisions, based on customer needs. - Optimised and stabilised Smartnumbers mobile app, significantly reducing crashes and support cases, which led to fewer bugs and support tickets.
- Managed stakeholders across the business to ensure that business goals are met in line with expectations.
DENTAL HARMONICS CENTRE LTDDental Office Manager
Apr. 2018 - Oct. 2019London, United Kingdom
PrograMonksScrum Product Owner
Mar. 2018 - Jan. 2020United KingdomScrum Product Owner for Android and iOS mobile app. Key achievements:
• Product owner for Android application CMA
• Contributed to shaping the product strategy and vision.
• Translated customer needs into workable features and collaborated with development teams to scope, design, and launch new features. This led to an increase in the number of downloads from under 5K to 1M+ and ~ 600K monthly active users within one year.
• Collaborated with the team to define effective sprint goals by adopting story pointing, which improved how the team estimated and broke down the user stories selected for the next sprint.
• Maximised efficiency using agile processes.
DENTAL HARMONICS CENTRE LTDCompliance Manager
Apr. 2017 - Oct. 2019South Ealing Road
Denpure Dental ClinicMedical Receptionist
Apr. 2016 - Mar. 2017Ickenham, Greater London, United Kingdom
Goldhawk DentalFront Desk Receptionist/Administrative assistant
May. 2013 - Mar. 2017London, United Kingdom
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