Saxon Hotel, Villas and SpaSpa Manager
Feb. 2013 - Aug. 2015City of Johannesburg, Gauteng, South AfricaI was responsible for ensuring that all departments within the Spa are doing their job and maintaining our quality and standards, I ensure that housekeeping is maintaining the high level of cleanliness that is expected from us at the Saxon. I ensure that the front desk team is all up to date with all our systems, treatments, products and facilities at the Spa. I ensure that all therapists are doing the treatments to the high standard that is expected, that all the therapists are up to date with training and are able to retail a minimum of 30% of their monthly treatment turnover. I ensure that our bar staff are aware of all the items on our menus and are able to engage with guests. I am responsible for maintaining the stock levels of all our products and if needed to place, receive and load the new stock onto the computer systems. During month end I am responsible in assuring that the staff does stock counts and I prepare the stock numbers for our accounts department. I do payroll and ensure that targets, incentives and commissions are all correct to submit to the accounts department. I also help with taking bookings and assisting with showing guests around the spa. It is my responsibility to ensure that we as the Saxon stay apart of the LQA and continue to meet and exceed the standards set by that association. I am responsible to ensure that all maintenance is done in the Spa. As of the 1st of February 2015 I was in charge as the Spa Manager
Reason For Leaving:
I had spent four years in total at the Saxon and it was time for me to continue to pursue my dream of opening my own Spa.