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Work Background
Philip Morris South AfricaDemand Planning Manager
Sep. 2014Boksburg, South AfricaResponsible for co-ordination, development, and dissemination of National and Southern Africa Sales forecasts and Operations demand plans. Impacts on Sales, Finance, and Supply Chain directly.
Philip Morris South AfricaCommercial Services Manager
Sep. 2012 - Sep. 2014Boksburg, South AfricaManaging the Customer Service Manager More administrative role than previous Monthly reports reviewing regional customer performance with reasons for deviations Responsible for preparing and communicating trade communications to direct customers
Philip Morris South AfricaDistribution Manager
Sep. 2011 - Aug. 2012Boksburg, South Africa
Philip Morris South AfricaCustomer Service Manager
Apr. 2009 - Aug. 2011Management of a team of 8 Customer Service representatives Dealing with customer queries Creation and update of various reports relating to performance and improvement of service to customers Managing the relationship with the distribution agent Reviewing of the monthly distribution charges against the distribution budget Identifying training and improvement opportunities for the Customer Service department
Leonard Dingler (pty) Ltd.Sales Administration Manager
Jul. 2004 - Mar. 2009Boksburg, South Africa
Philip Morris South AfricaPlanning Manager
Jul. 2000Co-ordinating inputs from various commercial and sales stakeholders to the Sales forecast Consolidation and preparation of the forecast proposal for presentation to the Management team Preparation of the demand plan based on the sales forecast Consolidation of the regional forecasts Measurement of forecast accuracies against various metrics Liasing with various functions to provide accurate feedback
Leonard Dingler (pty) Ltd.Customer Service Administrator
Jul. 2000 - Jun. 2004Boksburg, South Africa
Borden FoodsTrade Marketing Administrator
Jun. 1994 - Apr. 1998Company bought by Nestle
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