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Work Background
OptumTraining Program Manager
Nov. 2020• Conduct needs assessments with Senior personnel to gather requirements, risk, and gaps as the organization shifts from on-prem applications to the AWS cloud • Conduct workforce surveys to assess current AWS knowledge proficiencies to guide a detailed framework for employees new operations within AWS cloud • Complete data collection effort to gather, analyze, and present data that results in applying the criteria and priorities that meet organizational needs
• Complete vendor assessments to determine the best solutions while aligning with budget requirements • Create a AWS curriculum roadmap to provide the workforce with a sufficient framework for employees to successfully operate in the cloud
• Implement metrics, tracking, and ongoing solution efforts to ensure learning paths are progressive, effective, and efficient
Royce Geospatial Consultants Inc.Sr. Training and Knowledge Management Instructor
Apr. 2019 - May. 2022Alexandria, Virginia, United States
Community ForceProgram Manager
Jul. 2018 - Jan. 2020Arlington, VA• Supported the Airforce (AETC) with cloud migration
• Analyzed current training systems and oversaw the collection of all requirements and process flows
• Hired staff, ensured contracts remained on budget, and assisted in the management of our tracking systems
• Conducted user surveys and briefed leadership on current events
Northrop GrummanIT Training Program Manager
Dec. 2016 - Jul. 2018Arlington, VA• Designed and delivered tailored classroom and web-based training courses to meet the needs of the Department of Homeland Security (DHS)
• Managed multiple program efforts and synchronize reports from various project leads for DHS leadership requirements • Managed program requirements, project planning, definition, scope creep, metrics gathering measures, deliverables, and scheduling
• Sourced applicable tools and courses to the varying needs of vast government organizations according to their component specializations
• Assisted in creating the requirements and end user needs for cloud migration with AWS
• Strategized with cross-functional organizations to ensure mission completion through Joint Action Reports, testing, watch floor coverage, and skills requirement assessments • Adapted training process to the volatility of an emergency response environment within DHS regulatory procedures • Software Installation & Configuration Management for course offerings including systems diagnostic and troubleshooting • Curriculum Development and Instructional Material Creation • Maximized training budgets to meet customer needs per GS-level within the Cyber Pay Cyber Skills Initiative goals • Functioned as a liaison between program and technical staff, and international stakeholders
• Identified career advancement measures based upon experience and certification mapping per position description • Established processes to monitor training participants and defined measures of success • Conducted requirement and skills assessments • Proficient in user surveys to gather information for developing user-friendly business processes
Northrop Grumman CorporationProject Manager
Sep. 2014 - Dec. 2016Mclean, Virginia• Created the National Cybersecurity and Communications Integration Center (NCCIC) Cyber Technical Mentoring and Development Program
• Developed tailored training courses and utilized Federally Funded Research and Development Centers (FFRDCs) to complete our 425 DHS course catalog • Aligned all training tracks to the Cyber Skills and Cyber Pay initiatives for 1000+ DHS employees • Continuously evaluated business training needs supporting United States Computer Emergency Readiness Team (US-CERT)
• Mapped company financial metrics with customer expectations to meet goals and minimize vulnerabilities in an emergency response environment • Utilized the Learning Management System in conjunction with Educational Program Development, Instructional Technology, and Individual and Group Instruction
• Offered Virtual and Live classroom opportunities
• Gathered and analyzed business requirements and propose product implementation strategies
• Met program deliverables, operational documentation, technology research, and collaboration for technical requirements • Collaborated with various members from production and engineering departments to determine best practices, improve efficiency, and establish clear goals
• Received, analyzed, and distributed information to integrate and synchronize time sensitive emergencies and resources across DHS
• Preparedness-related activities and information sharing
• Created a “road map” for operations with defined milestone deadlines for emergency preparedness activities
• Planned and coordinated facilities preparation for federal counterparts at contractor facilities • Develop watch schedule practices for over 300 employees utilizing SharePoint
• Aided in the emergency response and relocation efforts
Events Unlimited, Inc.Operations Manager
Sep. 2013 - Sep. 2014Alexandria, Virginia• Ensured accuracy of financial forecasting and developed reporting metrics • Established company goals and objectives • Executed contract negotiates, sponsorships, and increased revenue through sourcing clients • Attended events to facilitate operations and respond to emergencies, problems, etc., while ensuring all aspects of events were successful
• Briefed clients and leadership on current events
• Blogs, YouTube, Google+, Facebook, and Instagram
• Supervised and ensured that all personnel who worked with special projects were trained and mission capable by providing coaching, counseling, and disciplinary controls for direct reports
Suncoast Pathology and AssociatesProgram Analyst
Aug. 2012 - Aug. 2013Melbourne, Fl• Reported financial metrics concerning facility cost, employee salaries, and new contract requirements
• Implemented the technical framework for our operating system Intellipath
• Developed process improvement procedures to establish more efficient reporting mechanisms • Recouped over 200k in outstanding accounts that exceed 1 year delinquency
• Managed insurance claims
• Trained and On-Boarded New Employees
As I Am Life CentersExecutive Director
Mar. 2006 - Aug. 2012Orlando, Florida Area• Met the organizations mission and goals through project management efforts, customer relations, and financial planning
• Sourced over 150k in sponsorships for program develop per year
• Functioned as a liaison between vendors, volunteers, sponsors, and guest for yearly events including conferences, outreach, banquets, and youth retreats
• Ensured alignment and timely completion of all project plans • Built Customer Relations and community partners for various children protection initiatives • Created community resource proposals bi-weekly and sourced potential sponsors • Developed Anti-Bullying Programs with Hope Now International • Participated in the implementation of safety initiatives through children biking together, as a means of protection in an effort to minimize bullying
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