Covid Home TestHead Of Operations
Nov. 2020 - May. 2022London, England, United KingdomOptimized operations, marketing, customer service, and technology to scale the business from 5,000 to over 26,000 customers in less than nine months. Built and managed customer service and operations teams, overseeing 50+ employees and driving operational efficiency. Led product launches and marketing campaigns, collaborating with creative, marketing, and tech teams.
Managed branding, working with in-house and external teams, including developers, social media professionals, and marketing agencies. Established a sales team and expanded the corporate client base from 5 to 150+ companies in under six months. Created company manuals and implemented procedures for customer service, operations, and sales from the ground up.