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Work Background
Merwin groupDirector, Smart Grid & Green Energy Merwin Group - Remote
Dec. 2022United StatesDevelop and maintain strong relationships with clients to gain a thorough understanding of their business needs, culture, and job requirements. Source candidates using a variety of methods, including job boards, social media, employee referrals, and direct outreach. Screen resumes, conduct phone and in-person interviews, and evaluate candidates' qualifications, skills, and experience to determine their fit for job openings.
Detailed Management Virtual Assistant
Oct. 2020As a skilled virtual assistant with a focus on providing high-quality administrative support, I have a proven track record of assisting clients across a range of industries. I am experienced in managing schedules, coordinating meetings, organizing files, and handling correspondence, among other tasks. With a strong attention to detail and excellent communication skills, I am adept at working independently or as part of a team to provide efficient and effective support. I am committed to maintaining strict confidentiality and delivering exceptional customer service to meet the unique needs and preferences of each client.
Tri West Healthcare AlliancePatient Service Representative
Dec. 2015 - Oct. 2020• Provided support to Veterans who had received treatment from hospitals throughout the United States where Tri-West emergency medicine physicians are providing patient care.
• Planned & scheduled time-sensitive tasks, followed-up and resolved customer complaints & maintained OSHA compliance.
• Handled confidential information and provided quality services to patients through calls in a fast-paced virtual setting.
• Scheduled appointments, maintained calendars, scheduled & coordinated staff and other meetings.
• Prepared communications, such as memos, emails, invoices, reports and other correspondence.
• Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers.
• Foster a positive relationship between the doctors who are our clients and their patients.
Michigan Home Visiting PhysiciansOffice Manager/Biller
Jan. 2015 - Jun. 2019Dearborn, Mi 48124• Increased customer/patient satisfaction through workflow optimization and process improvement.
• Oversaw finances including cash flow, payroll, charge entry, co-payments, and accounts payable.
• Verified Medical insurance coverage, and Reimbursement, managed all supply orders within budgeted guidelines.
• Demonstrated exceptional communication, called in prescriptions, and acted as personal secretary for lead doctor.
• Researched and resolved incorrect payments, EOB rejections and other issues with outstanding accounts.
• Managed EMR system & uploading documentation to provide instant results for physicians.
• Managed record through accurate data entry of ICD-10, CPT, and HCPCS codes.
• Reviewed charts and responsible for collecting data and reporting HEDIS and MIPS measures.
• Worked with insurance companies to handle claims that have trouble getting paid.
Wal-MartShift Manager
Feb. 1992 - Jan. 2015Bowling Green Ohio• Interviewed, hired, trained, evaluated, and mentored new employees.
• Managed merchandising operations and driven financial performance. • Oversaw Assistant Manager Scheduling and managed payroll of all areas for an average of 300 associates.
• Ensured compliance of alcohol, tobacco, food handling, and HIPPA, OSHA federal and state regulations.
• Provided exceptional customer service by resolving complaints in a timely and professional manner.
• Maintained all HR records, monitored compliance, collected and relayed data, conducted quality audits.
• Directed and managed ordering, receiving, and stocking of $5.3M inventory.
Key Achievements:
• Managed daily operations with 56 Million in annual sales and approximately 300 employees.
• Represented Wal-Mart in the Chamber of Commerce, Children’s Miracle Network, as well as spearheaded multiple community service events.
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