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South Africa
Work Background
HealthfirstRetired
May. 2011 - May. 2021South Carolina, United StatesPROFESSIONAL EXPERIENCE • Administer technical, policy, procedure training to new hires during monthly orientations
• Audit database system performance of trainees
• Paperless work environment requiring daily hands-on supervision of multiple electronic Patient Health Information (PHI) databases.
o These systems include, but are not limited to CCMS (CareEnhance Clinical Management Software), Sunguard Macess Service Module, RightFax, VoIP, Cisco Phone, Virtual Work Platforms (using VPN), scanning and creating .pdf files (Adobe Acrobat), and MS Office 2010 software (such as Word, Excel and Outlook).
• Oversees Clinical aspects of new hire training and regular in-service refreshers virtually to ensure all personnel and new hires in MM and A&G departments are fully trained
• Cultivating specific training curricula/in-service programs to promote individual position competencies
• Organizing remote web-based training activities
• Acts as a Subject Matter Expert to all staff to provide ongoing training/refreshers and ad-hoc guidance
• Maintains updates on job aides, training manuals, telecommuting agreements and associated documents
• Collaborates with relevant staff (Informatics, CM, MM) to ensure that training initiatives are scheduled and implemented according to guidelines
• Performs chart and other internal audits to measure compliance with all applicable regulations and to monitor over-all quality of work within all areas of operations
VotivaHealthManager of Teleservices
Jan. 2010 - Mar. 2011
Touchstone HealthManager high risk management
Jan. 2001 - Dec. 2003
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