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Network Power<100 people
Roles
✔️100%
IT
👍100%
Sales & BizDev
💰50%
Investor & VC
Geos
🇺🇸50%
United States
Work Background
NHK International CorporationJunior Linux Administrator
Mar. 2024• Completed multiple successfully migrations from TrueNAS Core to TrueNAS SCALE, implementing SMB shares and configuring Windows ACLs. • Investigate account lockouts using Graylog to identify patterns of failed logins from network scanning attacks, enhancing security measures to prevent recurrence. • Strengthened endpoint security with Carbon Black by monitoring for viruses, malware, and PUPs, quarantining affected devices, managing policy assignments, and ensuring compliance with organizational standards. • Utilized WebTitan for web content filtering and protection against web-based threats. Conducted regular reviews and updates to maintain optimal security settings. • Successfully integrated FreeIPA with Active Directory in a test network environment to prepare for production deployment, enhancing security and centralized identity management, implementing cross-domain trust relationships, conducting thorough testing and troubleshooting. • Successfully deployed and configured Wazuh in a test network environment to prepare for production implementation, enhancing security monitoring and centralized log management, integrating with existing Windows and Linux systems, conducting comprehensive testing and troubleshooting.
A2 HostingSystems Engineer
Oct. 2009 - Oct. 2023• Assessed and implemented Microcode updates to secure 150 servers from the Downfall vulnerability. • Utilized msr-tools for interim patching of 200 servers susceptible to Zenbleed, pending the release of OS patches. • Improved endpoint visibility by implementing SIEM solution using Wazuh and Elasticsearch. • Introduced FreeIPA, resulting in enhanced authentication and replacing our aging LDAP Authentication system. • Increased productivity by utilizing salt configuration management across our 1000+ Shared, Reseller, and Internal Servers. As well as our 3000+ VPS Server Environment. • Transitioned to a modern Virtualizor/Virtuozzo environment, replacing the outdated Solus system. • Upgraded to a Solus-based OpenVZ/Xen environment, phasing out the previous HyperVM OpenVZ/Xen setup.
A2 HostingSupport Analyst Team Lead
May. 2009 - Oct. 2009• Transitioned support staff from two-shift to three-shift system, enhancing coverage and responsiveness. • Addressed and resolved advanced support concerns escalated from Support Analysts. • Guided customers in navigating terms of service challenges by recommending suitable plan upgrades or facilitating terminations, as necessary. • Spearheaded training initiatives for Support Analyst team members. • Ensured timely escalation of complex issues to appropriate teams. • Managed and responded to initial Support Analysts queries. • Developed and implemented processes and procedures for Support Analysts to follow, resulting in more efficient customer experience. • Monitored team performance and provided feedback and coaching to ensure quality and accuracy. • Assisted in resolving customer inquiries, troubleshooting problems, and providing technical support. • Collaborated with other departments to identify and address customer needs and resolve conflicts.
A2 HostingSupport Analyst
Dec. 2007 - May. 2009• Monitored helpdesk and responded to incoming tickets to address support needs. • Answered customer support inquiries via specialized ticket tracking platforms. • Supported users with software, hardware, and network issues.
IBM Global ServicesTechnical Service Professional (Intel and Risc)
Jan. 2005 - Jan. 2007Assist in performing system testing procedures, data and/or defect prevention testing and, at times, systems level configuration Identify problems related to product/service installation, update, configuration, operations, performance, or other aspects of information technology products and services Assist in defining, installing and maintaining computer systems Provide analytical support necessary to develop and implement procedures for small to medium size engagements Design, implement and coordinate less complex systems solutions to ensure acceptable performance levels with proven and unproven technologies Resolve problems for basic systems, networks and applications Interface with vendor to understand issues/problems Implement, maintain or direct the business recovery plan and procedures for minor systems Support or lead the coordination of the processing environment and software distribution, upgrades and maintenance
ABN AMROSystems Administrator (Intel)
Apr. 1996 - Nov. 2005(Includes the mergers of Interfirst WholeSale Mortgage into Standard Federal Bank, and the merger of Standard Federal to ABN Amro) Worked with business to resolve desktop issues Assisted in moving a Enterprise Datacenter from Ann Arbor, MI to Troy, MI Set up new personal computers, Servers, and Printers Maintained NT/2000 servers and performed system upgrades Provided nationwide evening help desk support for remote users Provided internal evening help desk support Created images of desktop and laptop systems for implementation Coordinated personal computer setups and organized departmental moves Provided network, personal computer, printer, and fax servers support Assisted with personal computer, Server and Network support Troubleshooting personal computer and server anomalies
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