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Work Background
Self-employedSenior Writer and Editor
Dec. 2024Dallas, Texas, United States
Self-employedTalent Management Consultant
May. 2023 - Dec. 2024
Silicon Valley BankTalent Development Manager
Apr. 2022 - May. 2023
Higgins ConsultingTalent Management/Coaching
May. 2017 - Apr. 2022Dallas, Texas, United States
I provide training solutions for clients, including facilitating large group seminars and partnering with Senior Leaders to rework the business process to optimize staff and contractor utilization. I assist with identifying training and professional development needs of supervisory and management staff, creating project and communication plans for various initiatives, identifying critical competencies needed for various roles, and assessing candidates on those competencies. I interview keys stakeholders and conduct surveys to identify the most critical challenges to be addressed during the next quarter.
LearningMate, Wisewire, and Aztec Software/Paxen Publishing Educational Consultant/Content Reviewer
Jan. 2017 - Apr. 2022Dallas, TXI review content as it is written and before it goes to the customer and responsible for overall quality and, with digital learning and Quality Assurance, which includes functionality and the user experience. While working with a Learning Management System (e.g., Blackboard, Canvas), I must be proficient in the technical requirements and work closely with content producers and production and graphic designers. I train instructional designers and writers/editors onboarding as every project has particular specifications and requirements and supervise ten people. I had designed and instituted new review processes when instructional designers didn’t meet quality expectations in deliverables. Before beginning reviewing the instructional designers’ work, there were many errors and gaps in content, and a 75% reduction was seen in errors that we received in first drafts after several trainings in 3 weeks.
Southwest Airlines (through Collabera) | Dallas, TX (Jan 2016-Mar 2017)Organizational Design Consultant
Jan. 2016 - Mar. 2017DallasAs an Organizational Design Consultant, I have developed and delivered job competency profiles and career paths for the Finance organization within Southwest Airlines and developed change and stakeholder engagement plans for the Finance competency modeling project and roll-out. I established competency models for 280 jobs in Finance through systematic analysis of job duties and Employee/Leader interviews in 15 months. NOTE: The People department at Southwest is currently using the model developed for all departments across the organization. Consulted with functional leaders and HR Business Partners to identify gaps in the current state and desired future state within their organizations and make meaningful recommendations to enhance Employee, Team, and Department performance. I have implemented strategies and plans for aligning Leaders and all levels of stakeholders to project goals. Execute coordinated, comprehensive communication plans, allowing for two-way dialogue, facilitating clear, consistent, and honest internal and external messaging and all phases of the project and identified measurable success criteria to ensure pilot met the business case, requirements, and desired outcomes.
Sirius Solutions, LPPC | May 2017-Feb 2019Organizational Design Consultant
Jan. 2016 - Mar. 2017Dallas, TXDuring my tenure, I have managed multiple enterprise-wide programs including Employee Engagement, Performance Management, Competency Building/Roll-out, and Top Talent processes and oversaw the implementation of annual Engagement Survey (Top 100 Workplaces), provide results to HR Business Partners, and partner with HR and Business Leaders to identify key initiatives to drive engagement. Led efforts to develop technical competencies, train HR Business Partners in best practices for implementation, and continue to act as SME in competency development throughout the process. I have supported change initiatives in Top Talent processes, moving from the subjective nomination process to data-driven metrics; provided data analysis and guidance to HR Business Partners and Business leaders. I have partnered with Compensation Analysts to engineer re-organization, including redefining job profiles and salary structures, for 150 employees in IT; consulted with business leaders on change management strategy and led communication efforts (using Kotter). I oversaw mid-year and year-end performance processes and goal-setting and individual development plans; partner with HRIS (using Workday) to refine system and business processes relating to project management. Created and managed project plans for several functional HR initiatives, including IT Top Talent development and competency design, using Agile methodology.
Higgins ConsultingTalent Management/Talent Development
Jan. 2014 - Jan. 2016I have provided in-depth leadership assessments summarizing candidates’ profiles and fit for Executive positions and development plans/recommendations for staff Employees (Leadership Development Worldwide, European clients, January 2014-December 2016). Designed and developed technical and non-technical courses for retail (7-Eleven) and Fortune 100 companies, including professional services firms (Deloitte) (June 2014-December 2015). I have managed projects for various clients, including updating onboarding programs and writing policy and procedure manual for Supply Chain Management (Energy Future Holdings, June-Oct 2016).
American Heart AssociationSenior Product Manager, Emergency Care, and Cardiovascular Programs Health Care/Resuscitation Scienc
Oct. 2011 - Mar. 2015Dallas, TXDuring my tenure, I have led cross-functional teams to plan, develop, and produce classroom courses and eLearning in Basic Life Support and developed change management strategies to integrate new volunteers and consultants into developing and revising health care products (using Kotter). Facilitated strategy discussions with Leaders, staff, and medical volunteers quarterly to ensure the organization would be first to market with the newest research and resuscitation science findings. Leveraged subject matter expertise and instructional design practices to design, develop, and implement blended learning solutions and managed vendors, national and international, to ensure best practices were implemented and accurate scientific content. I partnered with business leaders and volunteer physicians to provide appropriate solutions to support the organization's initiatives, specifically reducing cardiac arrest deaths by 20% by 2020. Provided ongoing recommendations for continuous improvement initiatives in the Department's processes and procedures
Energy Future Holdings II LLCAdditional Experiences
Nov. 2009 - Aug. 2011Senior Organization Development Specialist | Electric Utility - Texas Market
Energy Future Holdings | Dallas, TX (2007-2011) Consultant and Coach
Higgins Consulting Services | Austin, TX (2004-2007) Change Management - Prosci Methodology; Competencies - Lominger; Project Management, 1995-Present; Budget Accountability, 1995-2007; 2011-2014; Executive Presentations, 1999-Present; Workshop Development, 2008-Present; Product Development, 1991-2014; Sales and Product Training, 1998-2014
Southern Methodist UniversityAdjunct Lecturer
Jan. 2008 - Jan. 2011Taught courses in executive coaching and team building to graduate-level students at the Center for Dispute Resolution and Conflict Management.
Energy Future HoldingsLearning and Development Specialist
Apr. 2007 - Nov. 2009Directed renovation of existing on-boarding policy founded on best methods for achieving the organizational goals and the vision and mission of the company.
Acquired buy-in from company organizations and HR managers within the first month of introductory meeting.
Organized feedback sessions for 30 executives with the use of MSCEIT, Birkman and 360 assessments results and established an affiliation to form Individual Development Plans.
Supervised the first Management Certification Program of the company through collaboration with University of Texas Dallas.
Introduced methods and timeline and identified approaches to customize programs and curriculum oversight in general.
Administered vendor management and communication plan, in conjunction with the presentation of reports of metrics on a quarterly basis.
Directed temporarily for a three-month period, during which the team rolled out enterprise-wide training for a new Performance Management process.
Facilitated the team in consulting with major stakeholders to arrange and launch preparations for an innovative HRIS that would commence in summer 2009.
Built and maintained alliance with business unit leaders and strategy development for fundamental L&D processes and programs, including Leadership Framework.
BeloHuman Resources Consultant
Jan. 2005 - Dec. 2006
ASTD Austin ChapterVP Membership
Jan. 2000 - Dec. 2001
Harcourt AchieveSupervising Editor
Sep. 1995 - Apr. 2005Austin, TX
Glencoe/McGraw-Hill PublishingSenior Editor
Jan. 1990 - Jan. 1995
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