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Work Background
Bloom ConsultingProject Manager
Aug. 2022 - Jun. 2024Sydney, New South Wales, AustraliaAs a consultant at Bloom Consulting, I brought a wealth of expertise in driving transformation and remediation programs within financial services and procurement functions, consistently delivering tailored and high-quality business outcomes to meet diverse business challenges for each of our clients. My approach to problem-solving is characterised by creativity and adaptability, enabling me to go into a new client environment and quickly understand their products, systems, processes, and then lead multi-disciplinary programs, execute change management initiatives, enhance customer engagement, and implement productivity and operational excellence practices for our clients. My responsibilities encompass setting up project governance format and cadence, project scoping and charter, budget and timeline tracking and reporting, project estimation and pricing, ensuring availability and allocation of local and off-shore resources, managing risk and issues, and managing local and off-shore deliverable teams and partner technology providers. Supporting client with internal business case proposals, business requirements and stakeholder communications. Alongside all project documentations, I am also proficient in Microsoft applications and Jira/Confluence ticketing systems. My most recent achievement was leading the successful implementation of an international market expansions program for a prominent Big 4 Australian Bank across their procurement source to pay lifecycle, impacting technology and operational changes. This project was delivered across multiple phases, multiple time zones, and within project budget and timeline. Maximising our client’s investment and adoption in SAP Ariba and SAP Business Network. I am deeply committed to achieving impactful results and driving positive change in complex business environments. My proven skills and extensive experience position me as a valuable asset in navigating procurement transformation initiatives.
Prima Commercial ServicesDirector
Sep. 2018 - Jun. 2022Stepping out of the financial services industry, I embraced an entrepreneurial journey by acquiring and growing a commercial cleaning company. My focus was on driving growth and preparing the business for sale. Within the first year, I expanded our client base by 170% and doubled our portfolio of commercial cleaning contracts. I implemented an efficient workflow system and managed multiple subcontracting teams to ensure workforce flexibility and optimized scheduling. In addition to ensuring rigorous training protocols for maintaining high cleaning standards, I oversaw account management and nurtured long-term client relationships, driving sustained business development. My leadership resulted in consistent growth during the second and third years, with an average annual revenue increase of 34%. This success highlights my dedication to excellence, client satisfaction, and delivering tangible results, and achieving the business sale outcome on year 3.
Commonwealth Bank of AustraliaExecutive Manager OCM, Lending Support, and Risk
Jul. 2016 - Aug. 2018In my role as the owner of the Organisational Change Management function for the Direct Lending Contact Centre, I lead pivotal initiatives to drive strategic change and operational excellence. I established and meticulously maintained standard operating procedures for change management, providing transparent visibility into the Direct Lending change portfolio and workload. Additionally, I played a crucial role in lending support and ensuring operational compliance within our risk appetite. With a keen eye for detail, I adeptly managed a dynamic change portfolio, seamlessly coordinating multiple projects concurrently. My responsibilities extended to engaging and aligning leaders at all levels and stakeholders, facilitating strategic discussions and operational adjustments. I thrived in the challenge of assessing and enhancing readiness for change, leveraging robust project status reporting mechanisms to track progress and drive informed decision-making.
Commonwealth BankExecutive Manager Distribution Program
Aug. 2015 - Jul. 2016As the program lead tasked with standing up a new lending distribution channel, I led the charge in designing, establishing, and sustaining its operational framework. Executed on new operational capabilities by designing and implementing standardised operating procedures, streamlined processes, innovative tools, and an optimised call model, enhancing the sales function's effectiveness. My role also involved the setup of new third-party operations, ensuring seamless end-to-end workflow integration for maximum efficiency and productivity. Ensuring stakeholder reporting and management, fostering transparent communication channels and alignment across all levels of the organisation. Furthermore, I played a key role in business case reporting, providing critical insights and data-driven analysis to support strategic decision-making processes.
Commonwealth BankSenior Manager Channel Development
Jun. 2014 - Jul. 2015As the Product Owner for the Direct Banking Contact Centre's soft-phone, I played a key role in its development, collaborating closely with scrum teams and stakeholders to ensure alignment with business requirements and project objectives. I successfully oversaw the delivery of the soft-phone upgrade within the project timeframe. Additionally, I assisted with the creation of training materials and facilitated the rollout of staff training initiatives to ensure smooth adoption and maximise operational efficiency. Furthermore, I managed project reporting and stakeholders, providing transparent communication channels and ensuring alignment throughout the project lifecycle. I also contributed to change management strategies and execution, ensuring seamless integration of the soft-phone upgrade into existing operations.
Commonwealth BankSenior Manager Productivity
Jun. 2013 - Jun. 2014Specialising in designing and implementing productivity initiatives, paired with a consultancy approach to optimising operational efficiency and driving cost savings. With a focus on delivering tangible results, I designed, delivered and reported on cost savings and operational efficiency enhancements. My achievements include being honoured as the recipient of CEO Awards in June 2013, as well as winning the CEO Annual 2013 Business Unit Award and Productivity Award. Notably, I played a pivotal role in setting the foundation for the Collections business unit to achieve Shingo recognition. I have consistently delivered on planned stretch goals for productivity initiatives, including improved technology adoption, optimising organisational structures, and achieving 15% cost reduction while enhancing overall business processes.
Commonwealth BankProgram Director - Collections Automation
Dec. 2012 - Jun. 2013I lead a complex remediation program, surpassing expectations by delivering $1.5 million under budget. I achieved the successful closure of all 60 very high and high priority issues within the project timeframe, while orchestrating the seamless delivery of three major system releases, free from any outages or disruptions to business operations. My role also encompassed comprehensive project status reporting and governance, ensuring transparent communication channels and adherence to project timelines. I effectively managed diverse stakeholders and leadership levels, ensuring alignment and collaboration throughout the project lifecycle. Additionally, I facilitated the successful delivery of various initiatives spanning technology changes, risk management, process improvement, reporting, and change management, further enhancing operational efficiency and mitigating potential risks.
Commonwealth Bank of AustraliaProgram Delivery - Collections Automation
Nov. 2011 - Dec. 2012Sydney CBDAs a Business and Project Analyst, I provided support to a strategic program focused on Collections and Credit Solutions. Collaborating closely with external consultants, I played a key role in distilling 60 very high and high priority issues into actionable workstreams. By breaking down these challenges into manageable components, I facilitated the coordination of requirements across multiple business units, ensuring alignment with strategic objectives. Furthermore, I designed the project reporting format and maintained comprehensive project reporting for governance forums, providing stakeholders with the necessary insights to make informed decisions. My contributions were instrumental in driving the success of the program and ensuring its alignment with organizational goals.
ComputershareCommunications Consultant
Jan. 2010 - Nov. 2011Specialising in consultancy, design, and delivery of communication strategies, workflows, and collaterals across print and digital platforms. My diverse clientele includes financial institutions, superannuation providers, insurance companies, government entities, and telecommunication businesses. I am adept at crafting tailored solutions to meet the unique needs of each client, ensuring effective communication and engagement with their target audience. Additionally, I actively participated in sales pitches and contributed to the preparation of sales proposals, leveraging my expertise to showcase the value of our services to prospective clients.
BloomIT ConsultingCommunications Consultant
Jan. 2009 - Dec. 2010Sydney, Australia
The Commonwealth Bank of AustraliaForms and Information Design Manager
Jan. 2005 - Dec. 2009
The Commonwealth Bank of AustraliaTeam Leader Forms Design
Jan. 2004 - Dec. 2005
The Commonwealth Bank of AustraliaInformation Design and Research Analyst
Jan. 2002 - Dec. 2004
Neatworx SolutionsFreelance Graphic Designer
Jan. 2001 - Dec. 2002
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