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Work Background
Breakthru Beverage GroupProgram Manager Commercial BI Developer
Jun. 2023 - Apr. 2024Maryland, United StatesLed cross-functional teams in developing reporting solutions with Microsoft BI tools, optimizing data extraction and integration using SQL. Translated business requirements into actionable insights, driving impactful dashboard implementations. Championed data-driven decision-making, providing PowerBI training and support, and played a pivotal role in enhancing data management processes.
McGarvey’s Saloon and Oyster BarBartender
Nov. 2022Annapolis, Maryland, United States
Bacchus Importers, LLCFinancial Analyst
Apr. 2021 - Jul. 2023Created and maintained reporting systems using Microsoft BI Platforms, ensuring data integrity through master data management practices. I also led Data Governance efforts during the ERP system transition and conducted PowerBI training sessions. Additionally, I managed monthly close activities and contributed to the successful merger with Breakthru Beverage Group.
Bacchus Importers, LLCSales Analyst
Aug. 2020 - Apr. 2021Experienced in overseeing daily sales operations, optimizing strategies through data-driven insights. Conducted comprehensive training sessions to instill a data-driven culture within sales teams, focusing on essential systems and tools. Collaborated cross-functionally to develop reports, enhancing data accuracy and meeting departmental needs. Managed weekly tasks including monitoring incentives and sales performance. Played a key role in reconciling financial and sales data between systems, ensuring accuracy and consistency in reporting
Breakthru Beverage GroupSales Representative
Jan. 2020 - Aug. 2020Shadowed and trained under other sales representatives
IHG Hotels & ResortsOperations Manager
Apr. 2019 - Nov. 2019Greater Atlanta AreaCandlewood Suites Duluth Promoted to Operations Manager for exceptional performance as Front Desk Supervisor, leading multiple departments including housekeeping, front desk, and maintenance. Managed accounting tasks such as accounts receivable and payroll. Oversaw personnel screening and hiring processes. Ensured team proficiency in systems, security, and quality standards through ongoing training and mentoring. Managed staffing, assigned work, and provided regular feedback to improve team performance.
IHG Hotels & ResortsFront Desk Supervisor
Dec. 2018 - Apr. 2019Atlanta, Georgia, United StatesStaybridge Suites Atlanta Perimeter Ensured exceptional service delivery and guest satisfaction as Front Office Manager. Led team in greeting guests, handling complaints, and fostering relationships to drive continuous improvement. Implemented training programs and updated protocols to enhance staff performance. Instrumental in implementing new changes, including standardized reference materials for front desk staff.
IHG Hotels & ResortsOperations Intern
May. 2018 - Aug. 2018Atlanta, Georgia, United StatesStaybridge Suites Atlanta Perimeter Center Gained firsthand insight into operations management by shadowing experienced professionals. Trained front desk staff in various roles, including day shifts and night audit. Cross-trained in multiple hotel departments, enhancing overall knowledge and capabilities in areas such as housekeeping, shuttle service, front office, and back office operations.
IHG Hotels & ResortsFront Desk Agent
Apr. 2015 - Mar. 2017Fayetteville, Arkansas, United StatesStaybridge Suites As a Front Desk Agent, I served as the lead trainer, night auditor, and developed training materials for staff. Led comprehensive training sessions, ensured smooth night operations, and created training resources to enhance staff proficiency.
McAlister's DeliFood Server, Cashier
May. 2014 - Apr. 2015Fayetteville, Arkansas Area
Windrush GrillServer
Mar. 2013 - Aug. 2014Shreveport, Louisiana Area
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Clerk @ Hazel Hawkins Memorial Hospital