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Work Background
Baesman GroupAccount Manager, Customer Engagement & Strategy- Loyalty
May. 2024
ComarchStrategic Growth Manager, Loyalty
Sep. 2023 - May. 2024Greater Phoenix Area
ComarchGrowth Marketing Manager, Loyalty
Jun. 2022 - Sep. 2023
VLG MarketingAccount Manager
Nov. 2021 - Jun. 2022Remote- Manage the implementation and delivery of key client deliverables and expectations while maintaining timelines, budgets, and project scope
- Liaise with clients to discuss their needs and challenges, and then identify strategies to solve them
- Write briefs, project plans, manage budgets, invoicing, and assist with the formulation of marketing strategies
- Develop, nurture, and grow both new and existing client relationships
- Stay apprised of client profiles/products, brand positioning, and the competitive landscape in which they operate
- Participate in brainstorming sessions and ideation of concepts and various digital assets
- Leverage ABM tactics for 1:1, 1:few, and 1:many campaign messaging - Monitor the effectiveness of campaigns and be able to summarize and present findings
RAZRProgram Operations Analyst, Loyalty
Nov. 2020 - Dec. 2021Greater Minneapolis-St. Paul Area- Focus on the project management life cycle of promotional loyalty programs
- Collaborate on product management to ensure the platform is continuously improving - Analyze optimization of client billing - Merchandise and configure promotional website and emails emphasizing product placement for what drives a consumer click
- Respond in a timely manner to client and partner requests
- Assist customers and clients with escalated complaints to resolution - Collaborate cross functionally to implement effective system changes for enhanced operation execution of programs - Team up with Contact Center leadership for training and efficiency improvements - Build and maintain relationships with all suppliers, partners and clients to manage product scope for promotions as well as the future Member of RAZR Culture Crue
RAZRCustomer Care Advisor- Travel Services, Rewards
Feb. 2020 - Nov. 2020Greater Minneapolis-St. Paul Area-Rapid adaption to learning Travelport Apollo, Freshdesk customer service platform, and all RAZR internal programs -Ticket travel air reservations directly communicating with members and airlines -Assist with various levels of customer service outside of travel -Maintain communication with travel leaders and business partners to manage the quick changing industry -Navigated refund requests and processing while monitoring the Contribution Margin and direct financial impact -Work cross functionally with Program Management, Development and Operations -Assisting across the organization when needed with operations, program set up -Management of an outside contractor used for education and back up support
Lessors, Inc.Travel and Marketing Coordinator
Jan. 2019 - Dec. 2020Greater Minneapolis-St. Paul AreaWorking under the recruiting department
-Posting job descriptions for internal positions and pre-screening resumes -Post recruitment advertising on various job boards and social media. -Analyze advertising statistics and identify and execute effective cost reduction action plans.
-Manage various social media platforms engaging with both current employees and potential new hires.
-Coordinate all travel across the organization ensuring cost effective options are being utilized.
-Plan and execute all company events across all 3 offices.
-Collect RFPs and maintain strong relationships with all hotels.
Events with BeneFitzEvent Coordinator
Jan. 2018 - Dec. 2019Columbus, Ohio AreaSeasonal - Handle registration needs including set up, customer check in, and ticket sale transaction with Square
- Responsible for all attendees safety and satisfaction throughout the entire 6 hour event while keeping in accordance to the timeline
Experience ColumbusMarketing and Events Intern
Jan. 2018 - Apr. 2018Columbus, Ohio- Worked along-side the Events Team to organize and execute events for the 2018 NCAA Women’s Final Four.
- Collaborated with the Marketing Team to create content to reach new customers with unique advertising. - Networked cross-functionally within the organization in tourism, events, convention sales, marketing, PR, finance, strategic development, and the sports commission.
Hilton Columbus at EastonBanquet Intern
Sep. 2017 - Dec. 2017Columbus, Ohio Area- Coordinated the logistics of banquet set up, editing Banquet Event Orders and event preparation to achieve a positive team atmosphere and customer relations.
- Shadowed the Executive Management Team to gain insight on effective leadership styles.
Columbus Bride & GroomBridal Events Intern
Jan. 2017 - Dec. 2017Columbus, Ohio- Assisted in the development and training of interns by setting expectations and delegating roles.
Prepared and managed bridal shows and networking events.
- Maintained vendor relations by attending all sales meetings and managing sold advertisement packages.
- Responsible for processing monthly credit card charges - Took part in Wedding Day Assistant coordination
- Worked on creating timelines, contracts, and floor plans - Responsible for client boosting social media posts
Shortlist AgencyCreative Events Intern
May. 2015 - Aug. 2015Remote- Prepared research for various events by creating decks and brainstorming the most efficient ways to execute an event; main focus on decoration set up and tear down. - Worked on events including Orphan Black (BBC) & Doctor Who (BBC) ComicCon Fan Meet-ups.
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