SA Virtual Care ServiceDigital Support & Administration Assistant
Jul. 2023 - Apr. 2025Adelaide, South Australia, Australia• Aligns with SALHN Integrated Governance Framework and Consumer Engagement Framework.
• Provides confidential administrative services to the Nursing Director and Digital Health Lead.
• Efficiently manages diaries, schedules meetings, and ensures security of administrative records.
• Administrative support: agenda preparation, distribution of meeting papers, minute-taking.
• Contributes to policy and procedure development for in-scope projects.
• Prepares quality reports, provides advice.
• Performs various administrative and project activities.
• Demonstrates knowledge of agency programs, policies, and activities.
• Delivers effective, efficient, confidential administrative services: correspondence, records management.
• Works independently with limited direction, using initiative and judgment.
• Supports ongoing development of SA Virtual Care Service through project implementation and processes.
• Troubleshoots issues with digital platforms for service delivery support.
• Develops onboarding material for new staff on service delivery platforms.
• Implements assurance schedule for business continuity devices.
• Maintains device log for ICT assets.
• Coordinates repair and replacement of damaged digital assets.
• Supports data collection for service improvement.
• Aligns with SA Virtual Care Service mission, objectives, core values, and strategies.
• Works positively within and across teams for common goals.
• Maintains regular, professional communication.
• Contributes to continuous improvement, the quality management system.
• Aims to improve work processes, individual practices.
• Contributes to an integrated team approach responsive to consumer needs.
• Promotes and implements Health Care Act 2008 and Public Sector Act 2009.
• Adheres to relevant legislation, including Equal Opportunity Act 1984 and Work Health and Safety Act 2012.
• Demonstrates behaviours reflecting commitment to Department of Health values and strategic directions.