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Work Background
GetirProduct Manager, Payments
Apr. 2024Istanbul, TürkiyeAs a Product Manager at Getir, I spearheaded the integration and development of payment solutions across diverse verticals, including Food, Locals, Moov, and BiTaksi. I led two high-performing software product teams, achieving a consistent 90%+ sprint completion rate even with 20% scope creep by optimizing Agile Scrum processes and implementing DoR and DoD practices, I’ve improved product decision-making and operational visibility by automating reporting processes and tracking key product metrics, resulting in a payment gateway success rate of 99%. I also addressed critical gaps in error management by implementing dynamic error mapping, reducing unhandled payment errors, and driving error rates down by 15%. Collaborating closely with finance, technology, and fraud teams, I’ve driven the development of key technical products, including the Payment Config Panel, Auto POS Re-Routing, and PSP Fallback. These features have streamlined operations and enhanced user's payment experience across the Getir ecosystem, supporting business growth and ensuring compliance with rigorous security standards.
GetirProject Manager (Executive) in Technology, Data & Product
May. 2023 - Apr. 2024Istanbul, TurkeyAs a Project Manager in Technology, Data & Product, I was instrumental in realigning Getir’s product strategy with OKR-driven discovery processes under the guidance of the Chief Product Officer. My efforts enhanced cross-functional collaboration, accelerating product development cycles and improving stakeholder communication. I managed significant projects, including a multimillion-dollar CRM integration, substantially enhancing customer service capabilities while fostering a data-driven culture that improved product-market fit and customer satisfaction.
GetirBusiness Analyst II (Executive), Operations Performance
Sep. 2022 - May. 2023United StatesMy tenure in operations saw me leading initiatives to overhaul workforce performance systems and operational KPIs, resulting in a 50% uplift in customer experience metrics. I developed predictive analytics strategies that yielded $10M in annual savings. Additionally, I engineered automated tools that cut ad-hoc report requests in half and doubled field performance, setting new benchmarks for operational efficiency and profitability in the US.
GetirBusiness Analyst I (Specialist), Operations Performance
Feb. 2022 - Sep. 2022United States
WayfairVertical Merchandising Associate Co-op
Aug. 2020 - Dec. 2020Boston, Massachusetts, United StatesAt Wayfair, I enhanced product categorization and marketing strategies by leveraging detailed analysis of clickstream and returns data. My automation initiatives led to a 12-fold increase in efficiency and significant gains in SKU visits by 107% / gross revenue stable (GRS) by 136%.
Eçözüm Bilgi Teknolojileri A.Ş.Software Analyst Intern
Jul. 2019 - Aug. 2019Istanbul, TurkeyAs an intern, I gained practical experience in software development life cycles, contributing to the grooming and planning of user stories within an Agile framework.
Mass General Research InstituteUndergraduate Clinical Research Assistant Co-op
Jul. 2018 - Jan. 2019Greater Boston AreaMy role involved supporting groundbreaking clinical research on the neurological impacts of meditation in coordination with Dr. Sara Lazar, enhancing data collection methods to improve research efficacy.
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