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Network Power<100 people
Roles
💸100%
Marketing
👍100%
Sales & BizDev
🐦100%
Design
Geos
Work Background
ALPHA Material Handlingweb and marketing responsible
Oct. 2023Stockholm County, SwedenIn my role at ALPHA Material Handling, I led the redesign and update of the company's web platform, incorporating photography, image editing, and text formatting to enhance user experience. I also developed and implemented digital strategies to improve online visibility and drive customer engagement, resulting in increased website traffic and lead generation. • Managed and tracked marketing campaigns, including SEO and SEM, leading to increased online visibility and customer engagement.
Voi TechnologyWorkforce Management & Tools Lead
Mar. 2020 - Jan. 2023Stockholm, Stockholm County, Sweden• Led the comprehensive ownership of all customer service systems, including the successful implementation of a new CRM system (Kustomer), which elevated customer satisfaction by 15% by optimizing communication flows and operational efficiency. • Spearheaded a transformative CRM system upgrade, significantly enhancing the work environment for employees and accelerating the processing of customer inquiries from 1 day to mere minutes, demonstrating a strong capability in improving operational processes and customer experience.
Voi TechnologyTeam Lead User Operations
May. 2019 - Mar. 2020Stockholm, Sweden
StellaCura ABMarketing Consultant
Jan. 2019Stockholm, Stockholm County, SwedenAs a Marketing Consultant at StellaCura AB, I worked remotely to assist in marketing projects aimed at increasing company visibility and attracting qualified leads. By collaborating with the marketing team, conducting market research, and analyzing campaign performance data, I helped drive the company's growth and success.
VOI TechnologyUser Operations Specialist
Oct. 2018 - May. 2019Stockholm, Stockholm, Sweden
Din Webbstrateg ABDigital Analyzer
Apr. 2016 - Mar. 2018Jonkoping, Sweden• Led digitalization initiatives as a consultant, significantly enhancing client sales, website traffic, and brand visibility by strategically designing digital strategies to meet their objectives. • Conducted comprehensive training sessions for corporate clients and IHM Business School, focusing on leveraging digital tools for business growth, demonstrating expertise in personalized communication and customer engagement strategies.
ViaplayTraffic operator
Sep. 2014 - Mar. 2016Stockholm, SwedenAdministered the traffic work at the Movies Department.
GoExcellentRepporting Specialist
Sep. 2011 - Sep. 2014Stockholm, SwedenSummarize data, create and analyze reports to help management in decision making.
GoExcellentTechnical Support Agent
Apr. 2011 - Sep. 2011Stockholm, SwedenWorked as a customer center representative helping the customer with both technical support as with their bills.
Academic WorkA/V Technician (A/V Tekniker/Värd)
Oct. 2010 - Apr. 2011Stockholm, SwedenSet up presentation rooms, everything from design to the media production. welcoming and helping the hosts and guest at the presentations.
VRE EducationSubstitute Teacher
Mar. 2008 - Apr. 2011Stockholm, SwedenA part time job while studying. Teaching children in different subjects
Svenska Baseboll & SoftbollförbundetOfficial Elite Umpire at the Swedish Baseball League.
May. 2007Sweden
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