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Work Background
First SportsbookSportsbook Expert
Feb. 2024Sofia, Sofia City, Bulgaria
FreelanceFreelancer
Dec. 2020Sofia, Sofia City, BulgariaDeveloped personalized methodologies to ensure risk-free gains from sports
betting, leveraging specialized software tools and employing multiple software
solutions
Paysafe GroupVIP Relationship Account Manager
Jul. 2014 - Dec. 2019Sofia- Adept at overseeing the accounts of VIP clients, coordinating their needs across various departments to deliver a seamless and cohesive service experience - Demonstrated ability to provide personalized and exceptional service to high-value clients, ensuring their needs and preferences are met with a high level of professionalism and care - Skilled in cultivating and nurturing long-lasting relationships with VIP clients, fostering trust and loyalty through attentive interactions and personalized solutions - Skilled in analyzing client data and trends to identify areas for improvement and provide data-driven recommendations for enhancing the client experience - Capable of managing multiple VIP client relationships simultaneously while maintaining attention to detail and ensuring exceptional service delivery
EntainCustomer Service Representative (German/English)
Oct. 2008 - Jun. 2014Sofia, Sofia City, Bulgaria- Delivered round-the-clock assistance to customers in order to guarantee their seamless gaming journey - Communicated with English and German-speaking clients through various channels, including email and phone, providing prompt resolution of issues and facilitating their access to promotional offers
NAVI OODSlot operator
Nov. 2007 - Nov. 2008SofiaSlot operator
Efbet.comSportsbook and Casino Manager
May. 2005 - Oct. 2007SofiaManaged a team of slots operators
Executed casino promotions
Respectless BerlinSales Consultant
Jul. 2003 - Nov. 2004Berlin
Jimmy's BerlinSales Consultant
Jan. 2001 - Jun. 2003Berlin
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