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Work Background
MDEProject Coordinator
Apr. 2023 - Oct. 2024United Arab Emirates, DubaiSupport project plans and timelines for global mobility initiatives, liaise with external vendors and service providers,
monitor project progress, support end-to-end process of international assignments, ensure compliance and policy
adherence, manage data and reporting, provide employee support and communication.
CPTOffice Manager
Jul. 2021 - Apr. 2023United Arab Emirates, DubaiOversee daily office operations, supervise and manage administrative staff, manage budgets and expenses,
maintain filing systems, coordinate and manage office events and projects, liaise with external stakeholders, foster
team activities, manage office equipment and supplies, oversee employee onboarding and offboarding, provide
administrative support to senior management, compile and manage contracts and legal documents, assist with
recruitment processes, ensure a safe and secure working environment.
Just Migrate NowCustomer Service Executive
Nov. 2020 - May. 2021United Arab Emirates, DubaiHandle customer complaints, evaluate application documents, stay current on company policies and procedures,
track trending issues in customer service, communicate effectively with customers, collaborate with internal
departments, provide optimal support and accurate information to customers.
BearabyCustomer Service Executive
Mar. 2020 - Jul. 2020United Arab Emirates, DubaiRespond to customer queries, develop and coordinate customer satisfaction goals, take ownership of resolving
customer queries, track and monitor customer complaint resolutions, maintain up-to-date product and procedural
knowledge, log customer interactions, liaise with management, support and implement customer experience
strategies.
Melodica Music CentreFront Office Manager
Oct. 2017 - Nov. 2019United Arab Emirates, DubaiEfficiently manage front office reception, accurately process all payment modes, organize and manage class schedules, provide comprehensive administrative support to other departments, implement effective strategies to meet sales targets, train junior staff in customer service policies and procedures, maintain accurate records, develop and refine administrative procedures, oversee the opening of new branches.
NaffcoCustomer Service Officer
Jul. 2015 - Oct. 2017United Arab EmiratesManage the Customer Service desk, address customer inquiries and complaints, liaise with various departments, train and mentor customer service employees, implement and refine customer service procedures.
Autobahn Car RentalMarketing Executive
Jul. 2014 - Apr. 2015United Arab Emirates, DubaiAssist the Marketing team in preparing and executing marketing campaigns, conduct market research, investigate competition, liaise with sales agents and coordinate marketing plans, act as Brand Ambassador.
Tata Consultancy ServicesCustomer Service Representative
May. 2012 - Jun. 2014Philippines, TaguigAddress customer queries regarding mortgage accounts, identify and deliver solutions to customer concerns, maintain detailed records of customer interactions.
24/7 Customer PhilippinesCustomer Service Representative
Dec. 2006 - Apr. 2012Philippines, Makati CityManage queries from small and medium business customers, liaise with technical department, maintain documentation of customer interactions and solutions provided.
Sykes PhilippinesTechnical Service Representative
Dec. 2003 - Mar. 2006Philippines, Makati CityTroubleshoot and resolve technical inquiries and complaints, provide exceptional customer service, document technical issues and resolutions.
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