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Work Background
FastmarketsCustomer Success Executive
Oct. 2024
FastmarketsClient Services Representative
Apr. 2023 - Nov. 2024Dedicated to ensuring that all clients have a first-class experience at every interaction. Supporting clients of the commodity product lines for Fastmarkets. Resolving issues that may involve managing or modifying data across multiple systems including our CRM (Salesforce), Finance and various fulfillment system.
Mycroft Technologies IncCustomer Success Specialist
Dec. 2021 - Jan. 2023Responsible for assisting the respondents before and during focus groups for online marketing research. Making sure the respondents did a "tech check" prior to the study, contacting them by phone to assist with any issues they might have, and doing the possible to guarantee they were online at the correct time. During the conference, handling any tech issues related to the respondents or platform, but also assisting moderators, clients and researchers online at the time.
InEventCustomer Success
Oct. 2020 - Apr. 2022Responsible for the success of clients (B2B) from the company's LATAM portfolio. What includes SAC 2.0 service, training and customer support using the company's platform. Also responsible for updating FAQ articles from English to Portuguese.
The Walt Disney CompanyInternational Cultural Representative
Jun. 2019 - Aug. 2019Orlando, Flórida, Estados UnidosAssisting the Cast Members and Guest in the best way possible, helping the logistis at the restaurants, attractions and translating everything needed, specially with the International Tour groups, to improve everyone's experience.
STB Student Travel BureauConsultor de vendas
Dec. 2018 - Feb. 2020Fortaleza e Região, BrasilAcquiring new clients, consulting and selling packages of Exchange, Insurance, Plane Tickets, keeping in touch with the schools, students and accomodations.
Egali IntercâmbioConsultora de intercâmbio
Jul. 2018 - Oct. 2018Fortaleza e Região, BrasilAcquiring new clients, virtual and face-to-face, feedback among consultants and coordinators, sales of exchange packages and follow-up of after-sales processes.
The Walt Disney CompanyInternational College Program
Nov. 2017 - Jan. 2018Orlando, Flórida, Estados UnidosWorking at the Food and Beverages outdoor sector, taking and filling orders; multi-tasking; cash handling; dispensing and selling alcoholic beverages; interacting and helping as many guests as possible.
Fundacao Cultural Niponica BrasileiraPublic Relations
Jan. 2013 - Jul. 2017Fortaleza e Região, BrasilGuiding the national Press, granting interviews about the convention as the Spokesperson, interacting all day long with a public of more than 60.000 per event and helping with Meet & Greets activities for National and International Guests
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